QARA Global Strategic Account Manager

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The QARA Global Strategic Account Manager is responsible for driving Quality initiatives within Global Strategic Account customers to provide positive impact to the Cytiva organization. This includes enabling Customer satisfaction through timely and right first-time responses metrics goals and timelines requirements as communicated by Corporate.

This position reports to the Sr Manager Qara Global Strategic Accounts and is part of the Quality & Regulatory Affairs Team. The role will be on-site in Medemblik Netherlands.

What You will do:

• Maintain frequent touchpoints with customer leaders (calls/emails) to drive continuous Quality improvements ensure timely responses and escalate critical issues per GSAM standard work.
• Collaborate closely with the Global Strategic Account Director (GSAD) to align Quality strategies with Commercial goals and maintain proactive communication.
• Partner with all stakeholders in the complainthandling process supporting manufacturing sites to ensure alignment between customer expectations and Cytivas responses.
• Prepare and deliver Quality insights for customer business reviews (Quarterly/BiAnnual/Annual) using complaint trends to identify product and process improvement opportunities.
• Review Quality business metrics and dashboards to ensure accuracy compliance with corporate goals understanding the customer satisfaction and contribute proactively to the creation and execution of improvement action plans.

Who You are:

• Bachelors degree or higher in Life Sciences Quality or a related technical discipline with experience in Quality or Regulatory functions within the biotech pharmaceutical or lifesciences industry (5 or more years of experience).
• Proficiency with Quality Management Systems (QMS) including complainthandling platforms metrics dashboards and data/reporting tools and experience preparing customerfacing Quality reports.
• Prior customerfacing experience with fluent English (written/verbal) supporting Quality or technical roles within the lifesciences industry with
• Ability to support and collaborate with global teams and customers across multiple time zones including adjusting working hours when necessary to accommodate meetings or critical business needs.
• Ability to travel up to 25% including overnight travel to customer sites and Cytiva manufacturing locations as required.

It would be a plus if you also possess previous experience in using Salesforce for customer account management and tracking Qualityrelated interactions and/or experience using Veeva or similar electronic Quality Management Systems (eQMS) for complaint handling.

Cytiva a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher.

This job is also eligible for bonus/incentive pay.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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