Product Owner-Contract

The Product Owner is responsible for defining prioritizing and managing product requirements to maximize business value and customer outcomes. The role acts as the key link between business/IT stakeholders and delivery teams ensuring that product development aligns with strategic objectives customer needs and operational realities.

This Product Owner role is related to two different initiatives (05FTE each):

1. Proactive Management (05 FTE)
   Product Owner role for new development team (2FTE) focused on Proactive Management. Goal is to develop multiple use cases to proactively inform customers based on relevant data trigger (from source systems) & business logic (N8N platform) like roaming cost bill shocks aspects to reduce / deflect customer interactions.
2. Agent-to-Agent Feedback (05 FTE)
   Product Owner role for a new React development team (3FTE) focused on delivering a portal for 1750 service agents to capture & submit feedback to other agents in case of:
   Share individual compliments from customer / agent
   Share feedback about wrong answer given to customer / wrong process followed to prevent future impact
   Manager flow to validate & approve feedback before sending to recipient.
   Agent & Managers Dashboard to see insights about send & received feedback including the classification.

2. Key Accountabilities
Own manage and prioritize the product backlog to ensure optimal value delivery and delivery commitments.
Provide clear acceptance criteria and make decisions regarding scope and priority.
Work closely with Agile development team to support planning refinement delivery testing and acceptance.
Collaborate with stakeholders across commercial IT customer operations legal compliance finance and network domains.
Ensure solutions are in line with IT Strategy & Architecture compliant with applicable regulatory privacy security and operational standards.
Manage dependencies across teams systems and business functions. Drive continuous improvement through data-driven prioritization and iterative delivery.

4. Organizational Relationships
Internal Contacts
Engineering and Development Teams
UX/UI Designers
Customer Service / Operations
Architecture and IT Teams
Data and Analytics Teams
Legal Compliance and Privacy Teams
Network / Service Operations
Engineering Managers
Managers of Delivery
Project / Program Managers

Experience
3 years of proven experience in a Product Owner Product Manager Business Analyst or similar role.
Experience working in Agile and cross-functional delivery environments.
Experience in telecommunications digital platforms e-commerce or service operations is strongly preferred.
Experience managing digital products customer journeys or operational platforms.
Familiarity with system integration environments and complex stakeholder landscapes.