Power User – Adobe Journey Optimizer (AJO)

Are you an expertinAdobe Journey Optimizer If so we have an exciting opportunity for you!

As a Power UserwithAdobe Journey Optimizer (AJO)youllbe at the forefront of designing building andoptimizingreal-time customer journeys.Youllwork closely with cross-functionalteams about marketingstrategy data andcreativityto deliver seamless personalized experiences across multiple channels. As a functional specialist and mentoryoullbridge the gap between strategy and execution ensuring smooth day-to-day operations and accelerating AJO adoption across the organization.

Key Responsibilities

• Design and build complex multi-step customer journeys using Adobe Journey Optimizer witha clearmulti-brand structure and organization.

• Configure target audiences segments and triggers to enable real-time personalization within AJO.

• Execute end-to-end campaign setup across email SMS push notifications and other channels integrated with AJO.

• Collaborate with data teams to ensure data accuracy and proper audience activation from Adobe Experience Platform (AEP).

• Continuouslyoptimizejourney performance through A/B testing segmentation analysis and performance insights.

• Create andmaintainreusable journey templates configuration guides and best practice documentation for multiple brands.

• Provide hands-on mentorship and on-the-job coaching to marketing operations and campaign management team members.

• Troubleshoot journey issues answer functional questions and document solutions for team knowledge retention.

• Stay up to date with Adobe Journey Optimizer features updates and customer experience management (CXM) best practices.

Skills and Experience

• Deepexpertisein marketing automation and customer journey orchestration.

• 1 years of hands-on experience with Adobe Journey Optimizer.

• Strong understanding of audience segmentation journey design and multi-channel campaign execution.

• Proficiencyin AJO interface journey mapping decision logic and personalization configuration.

• Working knowledge of Adobe Experience Platform and real-time data activation.

• Experience with email SMS and digital marketing channels.

• Excellent communication and mentoring skillsable to explain complex concepts clearly to non-technical stakeholders.

• Familiarity with agile methodologies and collaboration tools such as Jira Confluence and Slack.

• Strong problem-solving skills and a collaborative team-oriented mindset.

Preferred Qualifications

• Adobe Certified Associate Adobe Journey Optimizer or similar Adobe marketing certification.

• Experience managing multi-brand or multi-product marketing environments.

• Background in marketing operations campaign management or digital marketing.

• Experience working in a CXM agency or consulting environment.

What We Offer

• A dynamic international work environment with colleagues from around the globe.

• A challenging position at a successful company in a growing market.

• A fun and inclusive culturethinkfoosball table tennis themed events and team parties.

• 3 extra days off (yes at Merkle we take your well-being very seriously) - in addition to 25 annual vacation days there are 3 Well-being Days.

• 2 Social Impact Days - you can volunteer for a charity of your choice.

• Extensive learning and development opportunities including a wide range of personal and online training.

• A hybrid work model with 2-3 days in the office and the rest working from home.

• A competitive salary and excellent secondary benefits.

Where Youll Work

Youlljoin a talented diverse team of professionals in our Amsterdam or Rotterdam office.Werea group of curious problem-solvers who thrive on collaboration creativity and making the impossible possible. At Merkle we value initiative celebrate individuality and never forget to have fun along the way.