Order Fulfillment Coordinator

Responsibilities:

• Act as the primary point of contact for customers regarding order management delivery status and logistics-related inquiries.
• Receive validate and process customer orders accurately in SAP ensuring compliance with customer requirements and company policies.
• Monitor order progress from order entry through delivery proactively communicating updates and resolving issues to maintain high customer satisfaction.
• Provide operational and sales support to customers and internal stakeholders throughout the order fulfillment process.
• Coordinate with Sales Supply Chain Warehouse RMA and other cross-functional teams to ensure timely order execution and effective issue resolution.
• Maintain accurate customer master data order records and related documentation within the ERP system.
• Manage customer inquiries complaints and follow-up actions ensuring prompt communication and timely closure.
• Coordinate outbound shipments with warehouses to ensure timely and accurate order deliveries.
• Monitor delivery performance shipment exceptions transportation status and proof of delivery (POD) discrepancies implementing corrective actions as required.
• Investigate and support the resolution of shipment damage delivery issues and customer claims in collaboration with warehouse teams and relevant stakeholders.
• Track order backlog and delivery performance to support operational efficiency and service level targets.
• Support continuous improvement initiatives by reviewing and optimizing order fulfillment logistics and customer service processes.
• Ensure compliance with customer requirements shipping procedures import/export regulations and internal operational policies.

Qualifications :

• Intermediate Vocational Education (MBO) level or equivalent qualification.
• 1-3 years of experience in Order Fulfillment Order Management Customer Service Logistics or Supply Chain Operations within an international business environment.
• Experience in the ICT Electronics Technology or related industries is preferred.
• Hands-on experience with ERP systems preferably SAP including order entry processing and customer data maintenance.
• Fluent in English both written and spoken; proficiency in Chinese or an additional foreign language is considered an advantage.
• Strong customer-oriented mindset with excellent communication and stakeholder management skills.
• Ability to understand customer requirements and provide timely accurate and effective support.
• Strong problem-solving skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent organizational skills attention to detail and ability to work independently while collaborating effectively within cross-functional teams.
• Proficient in Microsoft Office applications particularly Excel Outlook and Teams.

Remote Work :

No

Employment Type :

Full-time