Marine Technical Support Specialist

Alfa Laval Nijmegen B.V. is a market leader in gas treatment systems and services. We develop sell and produce equipment for the maritime industry to support customers in meeting current and future needs in emission reduction and safety.

Our Service team has a strong global presence through multiple service- and distribution centres. As a service organization we are customer focused act as a reliable partner and ensure care-free operation at predictable costs by offering an extensive service portfolio.

About the job

You are responsible for providing first line technical support for emergency cases and planned services to Marine customer and Sales Companies remotely.

• Remote trouble shooting identification and analysis of the problem.
• Acts as a technical planner for trouble-shooting tasks in coordination with the Global Marine Coordinator to fine tune tasks in terms of needed skills tools additional parts timing of work. Identification of FSE skills tools spare parts & equipment needed on board. Creation of service requests.
• Ability to handle all major products and applications at least within one BU.
• Quality check of reports and documentation of all performed service tasks.
• Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks.
• Hand over to Global Marine Coordinator.
• Training of local FSE. Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need
• Support of claim handling.

Who you are

Customer centricity is in your DNA. You go the extra mile to offer the best possible service to our customers.

Further you have:

• Bachelor Marine degree (or comparable).
• Experience in the Marine industry.
• Proactive and customer centric approach to remote support.
• Maintaining both internal and external relationships professionally.
• Providing feedback from troubleshooting cases and on board visits within the organization.
• Support line for the Service engineers who visit on board to perform different service jobs.
• English is a must as job is performed in English language.

Dont have the experience but still think you are a good fit for this role We welcome new talent with the right traits and mindset so please apply via the button below to learn about our opportunities.

What we offer

You will become part of a diverse team of multidisciplinary (technical) colleagues on our service department. You help our customers to reduce harmful emissions and work towards a better planet.

The job benefits include:

• 24 vacation days as well as 13 ADV days for a fulltime position.
• A performance bonus of up to 10% of your annual salary.
• A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
• Flexible working hours as well as the possibility to work from home.

Do you want to be a part of Alfa Laval

Are you curious Use the button below to apply directly in Dutch or English.

Not ready to apply yet Please contact me for more information or other career opportunities at Alfa Laval Nijmegen.

Rachid LBouny

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