Logistics Support coordinator

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

Role Overview

In this challenging and versatile entry level role you will gradually develop into an all-round logistics coordinator with a strong project and analytical focus. You will support and execute inbound outbound and non-DC related transport activitieswhile contributing to logistics projects performance analysis and continuous improvement initiatives.

You as a team player will work closely with internal and external stakeholders and act as a single point of contact for transport related activities in the region andsupport projectbased initiatives through data analysis reporting and coordination.A proactive service driven and analytical mindset are essential to succeed in this role.

Onsite role in Herten Holland and candidates must be eligble to work and live in the Netherlands

Key Responsibilities

Transport & Shipment Coordination

• Plan execute and follow up on inbound shipments into the Distribution Center (DC).
• Execute support and monitor outbound shipments from the DC to global destinations including preparation of all required export documentation.
• Organize and follow up on non-DC related collections and deliveries such as sample shipments to laboratories or distribution of training materials.
• Maintain the EUDC inbound dock planning and adjust where required to ensure smooth operations.

Dangerous Goods Compliance & Claims

• Process shipments in compliance with ADR IMDG and IATA Dangerous Goods regulations where applicable.

• Ensure correct complete and compliant dangerous goods documentation and archiving.

• Organize customs documentation and support any physical inspections or audits by customs authorities.

• Initiate manage and follow up on transport claims (damage loss delay) including rootcause analysis and coordination with carriers and internal stakeholders.

• Proactively identify risks trends and recurring issues and support preventive actions to avoid future impact.

Stakeholder Communication & Customer Experience

• Act as the single point of contact for DC related and transport related questions or requests within the region.
• Provide proactive shipment status updates via e-mail MS Teams and telephone.
• Maintain close contact with Customer Service Planning Quality Operations carriers and external service providers.
• Manage shared mailboxes and ensure responses within agreed service levels.
• Ensure a high level of customer satisfaction through proactive followup and transparent communication.

Project Support Data Analysis & Continuous Improvement

• Support and contribute to logistics transport and supply chain projects by coordinating activities tracking actions and ensuring timely followup with internal and external stakeholders.
• Collect structure validate and analyze operational data to support project decisions process improvements and business cases.
• Prepare maintain and share KPIs dashboards and reports (e.g. shipment performance ontime delivery carrier performance customer feedback) to provide visibility and drive factbased decisions.
• Identify trends bottlenecks risks and recurring issues in transport and logistics processes translating insights into practical improvement proposals.
• Monitor project milestones signal deviations or risks and support corrective and preventive actions.
• Prepare management presentations project updates and improvement summaries for stakeholders across the organization.
• Support ERP and systemrelated improvements including process mapping system testing data validation and implementation support for logisticsrelated IT projects.
• Create review and update SOPs and work instructions as part of continuous improvement initiatives and project implementations.
• Actively contribute to a culture of continuous improvement customer focus and operational excellence.

General & Support Activities

• Support and execute additional departmental or cross functional activities and ad hoc projects.
• Support secondary activities such as IT testing reporting data validation warehouse or operational tasks where required.
• Demonstrate flexibility including working overtime when operational needs require especially during peak periods or disruptions.

Essential Functions & Accountabilities

• Serve as the interface between the DC and internal functions such as Customer Service Planning Quality and Operations.
• Organize pickups deliveries and returns while ensuring compliance and minimal customer impact.
• Highlight deviations analyze root causes and support implementation of corrective and preventive actions.
• Maintain accurate documentation reporting and project records.

• MBO or vocational education level (or equivalent through experience).
• Strong verbal and written communication skills in Dutch and English.
• Proficient in Microsoft Office with strong Excel skills; PowerBI experience is a plus.
• Analytical mindset with the ability to translate data into insights and actions.
• Structured accurate and detail oriented with a proactive and decisive working style.
• Ability to multitask set priorities and drive solutions in a dynamic environment.
• Confident in preparing reports dashboards and presentations.
• Knowledge of warehouse processes and ERP systems.
• Basic knowledge of customs regulations and Dangerous Goods handling is a plus.
• Willingness to become part of the Emergency Response / First Aid Team is a plus.

Experience

• Experience in customer service within a logistics or transport environment is highly recommended.
• Experience with ERP systems data analysis and reporting tools.
• Experience in healthcare medical devices or other regulated manufacturing environments is preferred.

As an employee of CooperSurgical/CooperVision youll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this good faith estimate of the salary range for this role is 44.000 to 58.000 Euro annually. The actual amount offered is determined by a number of factors including but not limited to location skills and experience.