LIMS Consultant

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher is seeking a new colleague who is passionate about customer experience is technologically savvy and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for our scientific customers to generate value in their research development and manufacturing lab operations through digitalization.

The Consultant will play a key role in the successful implementation and optimization of Digital Science software and solutions. You will work closely with customers from various functions across R&D preclinical manufacturing including laboratory operations IT quality assurance and regulatory compliance to gather and analyze business requirements define system specifications and ensure the effective utilization of the Digital Science software to meet the organizations needs.

The Consultant works closely with laboratory personnel solution architects consultants project managers services managers and engineering to ensure Digital Science products are fit for purpose and deliver business value to our customers.

Essential Duties and Responsibilities:

Strategic:

• Trusted advisor to our customers account managers services leaders project managers and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Effectively contribute to the digitalization of our customers environments through successful work delivery.
• Work with broader organization to achieve business objectives expand multi-functional client engagements.
• Effectively share knowledge to strengthen and improve the capabilities of the global services team.
• Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations.
• Contribute to 3rd party technology product and solution evaluations in the context of our portfolio.

Operational:

• Collaborate with customers to gather business requirements and translate them into information system requirements related to laboratory operations data management sample tracking quality control and regulatory compliance.
• Analyze current and future business processes and workflows to identify areas for improvement and automation using Digital Science products.
• Work with project managers to create project plans manage timelines and ensure projects are completed on time and within budget.
• Develop and maintain user requirements documents requirements trace matrix (RTM) documents system specifications including functional and technical requirements user interface design and system configuration.
• Work closely with the project team to translate business requirements into practical system configurations and customizations.
• Communicate with customers project managers and consultants to ensure everyone is in alignment regarding project requirements.
• Assist with system testing and quality assurance to ensure the system meets business requirements.
• Facilitate user acceptance testing (UAT) and gather feedback from end users to validate system functionality and address any issues or concerns.
• Collaborate with IT teams to ensure the seamless integration of the Digital Science software with other systems and technologies.
• Stay updated with industry trends and standard methodologies related to laboratory informatics enterprise software and regulatory requirements to recommend and implement system enhancements.
• Contribute to improving processes ensuring compliance and driving improvements.
• Provide recommendations into planning resource allocation tracking and reporting on customer engagements.
• Facilitate team and customer meetings; deliver engaging informative presentations to internal and external audiences.
• Contribute to building solutions consulting and architecture competency and practices.
• Travel as needed for internal and customer meetings.

Culture:

In line with the 4I values of Integrity Intensity Innovation and Involvement that form the foundation of the Thermo Fisher culture and ways of working this role will bring intensity innovation and a high degree of involvement to designing proposing and delivering on Digital Science platform solutions.

Business Partnership:

Working collaboratively with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of delivering excellent customer experience embracing continuous learning leading with digital innovation analytical thinking and managing complexity.

• Experience collecting synthesizing and documenting requirements for enterprise software solutions preferably in life and laboratory sciences.
• Proficiency in business analysis techniques such as requirements gathering process mapping and gap analysis.
• Experience creating User Requirements Specifications Requirements Traces Matrix user stories and flow diagrams.
• Broad knowledge of relevant technologies (LIMS LES ELN SDMS) and implications in the delivery of scientific solutions and the ability to demonstrate the same to architect and deliver impactful solutions to meet business requirements.
• Strong knowledge of laboratory operations workflows and regulatory requirements including cGxP and ISO standards.
• Experience with agile methodologies and project management principles.
• Demonstrated experience delivering in a matrix global environment across internal and external resources.
• Understanding of SDLC Quality and IT processes in the context of delivering and supporting validated systems.
• Superb communication and interpersonal skills integrity and credibility.
• Results focused with a demonstrated track record of getting things done.
• Attention to detail and a concern for quality.
• Excellent analytical and problem-solving capabilities.
• Collaborative initiates and facilitates communications and relevant information sharing and works with different functions to achieve the best outcomes.
• Flexibility in work schedule to accommodate communications with global team.
• Able to innovate and bring ideas forward and advance issues and risks in a positive way.

• Bachelors or masters degree in IT IS Engineering Life Sciences or equivalent.
• At least 5 years of relevant experience in software technical and business analysis with medium and large customers in various roles such as business analyst consultant or implementation lead for enterprise solutions in the laboratory sciences industry specifically developing and deploying solutions catering to one or more areas of discovery research development or manufacturing.
• Demonstrated success as a key participant lead or manager of technology consulting engagements.