Lead CX & Digital Transformation Consultant

Pillar 1 Client success: strategy CX and transformation delivery

• Assess digital customer experience and organisational maturity.
• Analyse business challenges customer needs and market opportunities.
• Define transformation visions strategic objectives and operating models.
• Benchmark clients against best-in-class competitors and industry leaders to define ambitious differentiated strategies.
• Push clients beyond incremental improvement design strategies and experiences that set them apart from their competitors.
• Lead Customer Experience transformation initiatives from research to journeys service blueprints and future-state omnichannel experiences.
• Facilitate product discovery and bridge business customer and technology needs.
• Lead consulting engagements end-to-end: manage multidisciplinary teams ensure quality of deliverables monitor budgets and risks and present recommendations to executive stakeholders.

Pillar 2 Business growth: pre-sales and account development

• Shape win strategies RFP responses and value propositions that beat competing agencies to the deal.
• Identify and develop growth opportunities within existing accounts including cross-selling other SQLI service lines.
• Participate in thought leadership market positioning and consulting offer development.

Cross-cutting Orchestration and leadership across service lines

• Act as the connector between service lines: know who does what across SQLI and bring the right expertise to each client situation.
• Orchestrate joint delivery when engagements span multiple practices.
• Coach and mentor consultants and project teams; contribute to knowledge sharing and methodologies.
• Represent SQLI through events publications and industry initiatives.

Qualifications :

Consulting and transformation

• Competitive Benchmarking
• Strategic Consulting
• Business Transformation
• Operating Model Design
• Organisational Change Management
• Business Case Development

Customer experience

• Customer Experience Strategy
• Customer Journey Mapping
• Service Design
• Design Thinking
• Voice of Customer

Product and innovation

• Product Discovery
• Product Strategy
• Agile Delivery
• Innovation Management
• AI-Driven Transformation

Business development

• Account Development
• Executive Facilitation
• Proposal Management
• Complex Sales
• Strategic Storytelling

Additional Information :

We expect a lot from our senior people so we make sure there is plenty in return.

• A competitive salary and bonus scheme that reflects your experience and the value you bring
• A company car with charging card with the option of an NS Business Card
• 25 days of annual leave including 5 additional SQLI days
• A flexible benefits plan that gives you more choice in how you use your package
• A pension plan
• Laptop phone and subscription
• Access to Benefits at Work with discounts across a wide range of brands
• Unlimited access to Udemy to keep developing your expertise
• Plenty of room to take ownership bring ideas to the table and help shape how we grow
• A good lunch at the office and regular team events
• An experienced down to earth team where people know their craft and enjoy working together

Most importantly you will have the freedom and trust to make an impact. At SQLI seniority is not just about experience. It means having a voice taking ownership and helping shape what comes next.

Remote Work :

No

Employment Type :

Full-time