L2 IT Support Engineer NL

Required Skills:

Experience: Intermediate level with typically 24 years of applied skills and relevant experience. Industry-standard certifications such as CompTIA A or equivalent work experience of at least 3 years. Completion of required training and certifications or at least 3 years of equivalent experience to perform warranty hardware repairs for HP Dell and Lenovo devices including parts ordering repair/replacement and defective part returns. Strong working knowledge of Windows operating systems including troubleshooting issues and performing full system rebuilds based on client-specific documentation. Familiarity with OSX iOS and Android operating systems to provide best-effort support to end users using these devices. Practical knowledge of Microsoft Office applications antivirus solutions and desktop services to troubleshoot and resolve software-related issues. Ability to use provided knowledge base articles to resolve issues related to client-specific applications. Strong customer-facing soft skills including effective verbal and written communication. Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues. Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions. Contribute as an informed team member by providing analysis and limited input on projects. Assess unique situations and recommend appropriate technical and procedural solutions. Demonstrate strong customer service orientation. Fluent English communication skills both spoken and written. Ability to communicate in the local language at a conversational level. High attention to detail and the ability to work independently as well as collaboratively on multiple projects. Ability to manage multiple tasks and adjust priorities while meeting deadlines.