Key Account Manager (Amsterdam)

Lightspeed is looking for an experienced strategically minded Strategic Account Manager to develop engage and closely support our most important enterprise customers in the hospitality segment over the long term.

In this role you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth product adoption and stakeholder management within your portfolio with the goal of building true business partnerships. You will leverage data customer feedback and your SaaS expertise to create value at the enterprise level.

• Act as the main point of contact for our largest and most strategic hospitality customers

• Develop and execute strategic account plans to drive growth retention and product adoption

• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio

• Plan and lead quarterly business reviews and success plans

• Analyze usage data go-live milestones and health scores to identify and mitigate risks early

• Build strong trusted relationships with C-level and operational stakeholders positioning Lightspeed as a long-term strategic partner

• Collaborate cross-functionally with Product Customer Success Implementation and Support teams to deliver an excellent customer experience

• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

• 35 years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment ideally with enterprise customers

• A strong understanding of SaaS metrics (NRR product adoption expansion renewals churn) and the ability to use them to manage your portfolio

• A strong sense of ownership; you are hands-on data-driven and highly skilled in relationship management

• Experience managing complex multi-level stakeholder structures and confidently engaging with C-level operations and technical teams

• Fluent business-level Dutch and English

• Experience in the hospitality POS or hospitality tech industry is a plus but not required

At Lightspeed youll find a SaaS environment with real dynamism - not empty buzzwords but a scaling business with genuine growth.

• Equity program: Be an owner not just an employee!

• 400 Health & Wellness budget per year for sports wellness or anything that boosts your energy

• Pension plan with company contributions

• Mental health support: Access to wellbeing and coaching services

• Hybrid working model: Flexibility to balance office collaboration and remote work

• Regular team events & lunches: we celebrate success together

Lightspeed stands for fast smart growth for our customers our products and our people. If youre ready to shape meaningful customer relationships as a SaaS professional and drive sustainable growth we look forward to receiving your application.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Obviously this has to be mutually beneficial: we want you to step into a role you love and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce and we need people from all backgrounds and lived experiences to do that. We were founded in 2005 in Montreals gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy Lightspeeds one-stop commerce platform helps merchants innovate to simplify scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations multichannel sales expansion to new locations global payments financial solutions and connection to supplier networks.

Founded in Montréal Canada in 2005 Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America Europe and Asia Pacific the company serves retail hospitality and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Required Experience:

Manager