IT Service Manager

• Own and continuously improve ITIL processes including Incident Change Problem Asset and Service Level Management
• Act as the functional owner of the Xurrent ITSM platform ensuring it supports business needs and governance standards
• Monitor service performance through SLAs KPIs and reporting driving continuous improvement initiatives
• Support and coordinate IT service delivery activities across Europe
• Lead major incident management and contribute to service quality improvements
• Support the introduction of new services into operations and ensure alignment with ITSM processes
• Promote ITSM best practices and provide guidance and training to IT teams and stakeholders
• Support ITGC and SOX compliance requirements through well-governed ITSM processes

• A Bachelors degree in IT Information Systems or a related field or equivalent experience
• 35 years of experience in IT Service Management Service Delivery Management or a similar role
• Strong knowledge of ITIL processes and best practices
• Experience with Xurrent (preferred) or a comparable ITSM platform
• Strong analytical problem-solving and communication skills
• The ability to build relationships and work effectively with stakeholders across different countries and cultures
• A proactive mindset and a passion for continuous improvement

What we offer you.

At Refresco we believe that your work should be rewarding both professionally and personally. Thats why we offer you:

• Competitive pay with eligibility for an annual bonus
• No personal pension contribution your pension is fully paid by Refresco
• 28 days of holiday (based on full-time employment) to recharge and enjoy your time off
• Continuous opportunities to develop yourself with access to tailored courses interactive e-learnings
• Free access to OpenUp for you and your family members supporting mental well-being and personal development
• A modern office nearby the vibrant city of Rotterdam
• Fun and connection through regular events organized by our enthusiastic Fun Committee
• Opportunities for professional development and training to help you grow in your career
• An NS Business Card or commuting allowance making your journey to the office more convenient
• Memorable moments together from our weekly shared Thursday lunches to annual events like Wellbeing Week the Christmas dinner and our Holding trip.
• A culture shaped by our core values: entrepreneurial passionate agile responsible and excellent.

Recruitment process

Are you interested in this open position feel free to send your application!

To ensure a fair and thorough selection an assessment may be conducted as part of the recruitment process.

In case of any questions with regards to the position you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)

Phone:
E-mail:

Important to know: We are currently unable to offer relocation support for this position. Candidates must be based locally in The Netherlands.