IT Front Office Coordinator

Are you ready for a sneak-peek in the day of a IT Front Office Coordinator in Netcompany

As a IT Front Office Coordinator you will:

• Manage 1st and 2nd level troubleshooting and problem solving.
• Manage tickets under the respect of contractual SLA.
• Manage the escalation process.
• Coordinate a team.
• Organize logistics and stock.
• Perform network patch and device management.

Qualifications :

What would make you a fit for the role:

• Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
• Hands-on experience in remote troubleshooting configuration and repair for laptops desktops mobile devices printers and peripherals across Windows macOS and Linux environments.
• Experience with installation testing and troubleshooting of network infrastructure including routers switches firewalls Wi-Fi and physical cabling.
• Experience with end-to-end inventory management onboarding/offboarding equipment deployment stock orders Blancco machine declassification and shipping.
• Experience with logging managing and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
• Knowledge of local daily task planning ticket queue management workload redistribution SLA compliance monitoring and reporting.
• Excellent customer service skills ability to work under pressure autonomous problem-solving in multicultural settings and a clean criminal record.
• Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.

Additional Information :

Being a part of the Netcompany team you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

#LI-VT1 

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time