ICT Infrastructure Teamleader

Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment. If you are excited about a role but dont meet every bullet point we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth were looking to add aan ICT Infrastructure Teamleader located inin Oostrum North Limburg.

As an ICT Infrastructure Teamleader you are responsible for the day-to-day management of the IT Infrastructure team. Together with your team you ensure a stable secure and reliable IT infrastructure that effectively supports business operations.

You are responsible for delivering infrastructure services including end-user computing servers networks scanners printers mobile telephony and related IT this role you work closely with various Corporate IT teams that provide global support guidance and standards.

You act as the key liaison between the local organization and Corporate IT. You oversee the progress of projects changes and operational activities ensuring that local business requirements remain aligned with global IT standards and compliance requirements.

Working within an ITIL-based framework you focus on service quality continuity and customer satisfaction. You maintain oversight of capacity priorities risks and escalations while ensuring clear communication with both internal customers and external stakeholders. You are solution-oriented pragmatic and able to strike the right balance between business needs security and operational control. You will directly report to the IT Manager.

What a typical day looks like:

• Lead the IT Infrastructure team and coordinate day-to-day operational activities.
• Organize monitor and oversee incidents changes projects and maintenance activities.
• Ensure a stable and reliable IT environment with minimal disruption to business operations.
• Prioritize coordinate and where necessary escalate complex incidents to IT Management Corporate IT vendors or project teams.
• Support the IT Manager with budget management and capacity planning.
• Monitor and continuously improve service levels and operational performance.
• Analyze trends bottlenecks and risks within IT service delivery and initiate improvement actions.
• Ensure compliance with corporate guidelines security policies and regulatory requirements.
• Actively maintain strong relationships with internal customers vendors and Corporate IT organizations.
• Provide hands-on support for complex infrastructure-related issues when required.

The experience were looking to add to our team:

• Education and/or experience equivalent to a Bachelors degree (HBO) preferably in Information Technology (IT) or a related field.

• Preferably several years of relevant experience in IT Infrastructure and/or IT Operations.
• Experience in leading employees and/or coordinating teams.
• Solid knowledge of IT Infrastructure IT Operations and IT Service Management processes.
• ITIL certification and/or knowledge is considered a strong advantage.
• Strong organizational communication and leadership skills.
• Excellent communication skills with the ability to thrive in a highly dynamic (logistics) environment.
• Strong analytical skills with the ability to quickly identify and implement appropriate solutions.
• Proactive customer-focused and results-oriented mindset.
• Proficiency in both Dutch and English spoken and written.
• Pragmatic approach with a strong focus on continuity risk management and long-term maintainability.

What youll receive for the great work you provide:

• Stable dynamically developing multinational corporate background
• Unique forward-looking manufacturing technologies professional work environment
• Exposure to wide range of businesses
• Opportunity for continuous professional development provided by various and challenging tasks

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Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).