Group Lead, GBS Commercial Business Partner, EPDM

Job Title: Group Lead GBS - Commercial Business Partner EPDM

Location: Amsterdam The Netherlands

Role Group Lead GBS - Commercial Business Partner EPDM
At Kraft Heinz we grow our people to grow our business because we believe that great people make great companies. Our ability to define and deliver global solutions is a key differentiator and a value driver across our global service centers. The core of our operating model and value proposition is our unique position enabled by process scale and capability supporting delivery of KHCs 10-year strategy through global efficiency and value creation.

The EDM & WEM Zone Commercial Business Partner based in Amsterdam is the senior point of accountability for the Europe Zone/Market partnership across Sales & Marketing (Developed and Emerging Markets). This role owns executive stakeholder relationships establishes and governs the operating model between GBS/GCCs Europe Zone teams and Global Commercial functions and is accountable for end-to-end service performance transformation roadmap execution and measurable business outcomes across the Europe commercial services portfolio.

This position will in the future build and lead a team of functional SMEs (deep domain expertise across priority commercial processes and analytics).

Key Responsibilities

1) Executive Partnership Governance & Decision Rights

Own relationships with senior Europe Zone and Market Sales & Marketing leadership; serve as trusted advisor and primary escalation point.

Establish and lead governance forums (operational reviews QBRs steering committees) with clear decision rights escalation paths and prioritization mechanisms across Europe Zone Global Commercial and GBS/GCC leadership.

Ensure Y1 execution of GBS commercial roadmap aligned with regional teams (service capability data/tech enablement) including sequencing and adoption/change strategy across developed and emerging markets.

2) Operating Model Ownership (Global Standardization Local Market Fit)

Define implement and continuously improve the operating/interactions model (RACI service catalog intake SLAs/XLAs controls handoffs).

Drive demand management and capacity planning across Sales & Marketing workstreams; manage trade-offs and alignment when priorities conflict across markets.

Lead standardization across Europe while formally governing exceptions (documented rationale risk assessment and time-bound plans where applicable).

3) End-to-End Performance Controls & Service Excellence

Partner with Commercial Operations Service Delivery Leads to drive service excellence (quality timeliness productivity stakeholder experience) across the Europe commercial services portfolio.

Implement performance management (dashboards insights trend analysis) and deliver executive-ready reporting.

Ensure adherence to policies and control requirements; manage operational risk audit readiness data integrity and business continuity.

4) Transformation Value Delivery & Continuous Improvement

Own the value agenda: productivity cycle-time reduction quality improvement standardization automation and analytics enablementdelivering quantified and realized benefits.

Lead improvements across process technology and data in partnership with Tech Data/Analytics and GBS Capability teams.

Build business cases influence investment decisions and govern benefits realization to ensure sustainable outcomes.

5) People & Capability Leadership (build scale mature)

From year 2 build lead and develop a team that will mature into a two-layer capability:

Business Partners aligned to markets/stakeholders and demand shaping

SMEs aligned to priority domains (e.g. Marketing Analytics Content Ops Activation Ops Ecommerce support Social Intelligence Consumer Care analytics)

Establish capability strategy (skills knowledge management playbooks training/certification pathways) to support both run operations and change delivery

Role-model inclusive cross-cultural leadership across multiple countries languages and time zones

Experience & Qualifications

• Masters degree preferred (MBA Economics Marketing or related) per internal policy.

• Typically 12 years across Commercial Operations Sales/Marketing Enablement Analytics/Insights Strategy or Transformation in a global/regional environment.

• Demonstrated executive stakeholder management and governance leadership (Zone/BU leadership level).

• Proven track record leading cross-functional multi-market transformation programs with measurable outcomes and sustained adoption.

• Strong operating model and service management expertise (RACI SLAs/XLAs intake/prioritization performance frameworks).

• People leadership experience (direct reports and/or leading through matrix); ability to scale teams and formalize SME capability.

• FMCG experience required.

• Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).

Travel / Work Model

Amsterdam-based hybrid role

Travel expected across Europe India and the Americas (aligned to business needs)

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.