Global Hotel Operations Specialist

Location: Hoofddorp the Netherlands (No visa sponsorship available)
Hours: 36 hours/week Rotating shifts: morning evening & weekends On-site
Salary: gross/month (based on 36 hours/week)

About the Role

Get-e is scaling quickly and were looking for driven adaptable team players to grow with us. As a Global Hotel Operations Specialist youll sit at the core of our 24/7 international service team managing hotel accommodation bookings for airline crews and clients across the world. Youll work directly with hotel suppliers and PMS/booking systems to secure availability resolve allotment and rate issues and keep crew accommodation running without disruption in a fast-paced multicultural environment.

If youre someone who thrives under pressure enjoys solving supplier and booking problems and brings a can-do mentality to every shift wed love to meet you.

What Youll Do

• Manage hotel bookings room allotments and rate/availability across a global hotel network.

• Liaise directly with hotel suppliers to resolve availability conflicts rate discrepancies and last-minute changes.

• Monitor cut-off dates no-show/cancellation policies and contract terms to avoid service or cost exposure.

• Support crew accommodation logistics including duty-of-care requirements (rest periods curfews proximity to airport/duty).

• Perform quality checks on booking details and hotel data accuracy in our systems.

• Communicate with clients and hotel partners in a professional empathetic manner across multiple channels.

• Identify recurring supplier or booking issues and propose process improvements.

• Collaborate with international teammates and internal teams (Client Services Hotel Management) in a fast-paced environment.
  
  
  

What You Bring

• Fluent English speaker; additional languages are a plus.

• Prior experience in hotel operations reservations or hospitality (e.g. front office revenue/reservations or a hotel-facing role at a travel/DMC/OTA) is strongly preferred.

• Familiarity with hotel PMS channel manager or GDS/OTA booking systems is a plus.

• Understanding of hotel industry terms and mechanics (allotments rate parity cut-off dates no-show policy) is a plus.

• Strong written and verbal communication skills especially for supplier negotiation and issue resolution.

• Comfortable with rotating shifts (including weekends).

• Bachelors degree (or equivalent Dutch HBO-level thinking/working) hospitality/hotel management background is a plus.

• Team spirit and a proactive problem-solving attitude.

• Gross monthly salary of 2800 - 3360 based on 36 hours/week.

• 7-month contract with base salary increase upon extension.

• NS Business Card or travel allowance.

• 25 vacation days (full-time basis).

• 8% vacation allowance (paid in April).

• Discounted warm Muscle Meals.

• 2 free cab rides per year from Get-E.

• Biannual company parties.

• Fresh fruit and fair-trade coffee with freshly roasted beans.

• Friday afternoon borrel to wrap up the week.

• Access to our in-house gym