Floor Lead Amsterdam, Kalverstraat

OVERVIEW:

Were looking for a Floor Lead to help bring the Gymshark experience to life in our Amsterdam store. As a Floor Lead youll lead from the front creating an energetic welcoming environment for both customers and teammates. Youll play a key role in the day-to-day running of the store driving service standards supporting store operations and helping your team perform at their best.

From leading morning huddles and coaching on the shop floor to supporting stock flow maintaining standards and stepping up as the manager on duty when needed youll be a trusted leader who leads with confidence accountability and authenticity. If youre passionate about retail love developing others and thrive in a fast-paced environment wed love to hear from you.

WHAT YOULL BE DOING:

• Leading from the shop floor and creating exceptional experiences for every customer.
• Inspiring and motivating teammates through positive leadership energy and example.
• Running daily huddles communicating priorities and setting the team up for success.
• Providing real-time coaching and feedback to support individual and team development.
• Helping customers find the right products through genuine conversations and expert product knowledge.
• Supporting store performance through strong service standards sales confidence and commercial awareness.
• Championing Gymshark Membership and helping customers understand the benefits.
• Taking ownership of shop floor standards ensuring the store is always clean organised and customer-ready.
• Supporting stock replenishment delivery processing and back-of-house operations when needed.
• Acting as a keyholder and supporting opening and closing procedures.
• Managing customer queries and escalations with confidence empathy and sound judgement.
• Stepping up as manager on duty when required making decisions that support the team customer and business.
• Adapting to changing priorities and helping the store succeed during busy trading periods.

WHAT YOULL NEED:

Essential Criteria:

• Experience in a leadership or supervisory role with a proven ability to coach support and develop others.
• Experience working within a retail store environment.
• Previous keyholder experience.
• A track record of delivering exceptional customer service in a fast-paced environment.
• Strong communication skills and confidence leading and influencing others.
• A positive energetic and people-first approach to leadership.
• The ability to multitask and maintain high standards across customer service operations and store presentation.
• Strong problem-solving skills and the confidence to make decisions when required.
• A collaborative mindset and ability to work effectively as part of One Team.
• A passion for continuous improvement learning and personal development.
• A genuine interest in fitness wellness and community.
• Valid Right to Work in the Netherlands.

This role is subject to a Basic DBS check. We assess any informationreceivedin relationtothe DBScheckon acasebycasebasis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

CLOSING DATE:

4th September 2026 @ 12:00pm

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .

ABOUT US.

Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme including dental insurance cycle to work tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.