Field Service Rep F&B

The Field Service Specialist deliver to both local and CA customers the Ecolab F&B value on Products Equipment & Service portfolio. Achieve the standard TVC KPI and be aligned with the customers contract engagement.

• CAM / CM
• TM
• TET incl. Digital Food Safety
• Marketing teams
• Engineering Teams
• Local Sales support SHE

• Service Execution
• Value (Fs/Dlg/Tco)

1. Use/apply Safety Instructions regular trainings and dedicated safety tools

• Perform Be safe assessments.

• Ensure PPE package is ready to be used

• Complete safety observations SOS training commentary drive near misses and accidents reporting use VRM.

• Be source of proposals on own safety and on the safety of the customers sites.

2. Retain to Win (RtW) to deliver top line targets

Deliver service in alignment with customers contracts (Both Local customers and CA)

• Execute contract commitments.

• Execute SLA.

• Achieve the standard TVC KPI

• Report all activities in the Hub in alignment with AM CM and BDM/CAM guidelines

• Be proactive on new opportunities identification (grow) during his/her service activities.

Execute key RTW actions to retain the existing business

• Corrective action plan to realign to contract commitments & customers expectations.

• Report all activities in the Hub in alignment with AM and CAM guidelines

3. Manage margin to deliver the gross profit plan

Execution of GMI activities (product mix) (Local customers and CA).

• Implement decision on preferential products we want to offer (Core Range).

• Turn the mix progressively into the core range.

4. Deliver VALUE to meet customers contract requirements.

TVC - TCO VAS

• Provide all types of services trainings and professional consultancy on technical issues (products equipment application cleaning process food safety TCO safety) to deliver Value to Customer. TVC aligned with customer contract requirement and/or division targets for customers.

• Report all the TVC value actions in the HUB. Achieve the TVC Targets & Service compliance targets in the Hub.

Food Safety

• Deliver all elements of our Food Safety Package to customers based on our contract commitment and customers expectations (with support of the TET-food safety group).
• Implement and use digital tools to support the TVC for customers (with the support of the TET digital group & Engineering)

• Maintain and train our customers on digital tools.

5. Reinforce Innovation

Field testing

• Perform and report field tests of innovations.

6. Administrative tasks

Internal reporting tasks

TVC activities / safety activities (see above in the different blocks)

External reporting tasks

Service and value activities report to customers

Expense

Monthly and travel expense reporting.

Interpersonal

• Customer focus. Integrity and Trust.

• Action-Oriented & Problem-Solving skills.

• Business acumen.

• Collaboration peer relationship.

Technical

• F&B market and technical expertise. Food technology.

• Technical expertise (to unable VAS TCO and Food Safety delivery)

• Food safety.

• Equipment tech expertise specific tools training (3DT CIP MCI). Know value added.

Commercial

• Service & Value Creation

• Self-starter: take the initiative to get things done.

• Demonstrate clear urgency and a competitive drive to win.

• Persist in the face of obstacles.

• Remain - and helps others remain - positive and productive in response to setbacks or barriers

• Identification of sales opportunities at existing customer and proposal of grow opportunities (direct to customer / via TM).

• Know Ecolab strategy and model.

• 3C model (Create / Communicate / Capture).

IT

• Microsoft Office (Excel PowerPoint)

• Power BI

• Hub

• Digital apps

Finance

• Structure of margin- knowledge.

Travel

Travel to visit customers to deliver value added service (4-5 days per week).

EnglishMin. A2 Local language fluent

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at ournearly threemillion customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed toeliminatingunnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolabs commitment to diversityequityand inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves reach our goals and dowhatsright.

Apply today and join one of the most ethical companies with over a hundred years of history.

Join Ecolab and help us protectwhatsvital.

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