Field Service Engineer (Antwerp-Rotterdam)

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and
petrochemical industry focusing on chemical process water treatments. She or he provides
on-site services at our major accounts in the Rotterdam - Antwerp axis.
Essential responsibilities
The following activities are a guideline; others can be part of the job scope:
Perform on-site chemical testing and program follow-up and conduct calibration of field
equipment.
Compliance with ISO program and QMS requirements
Working to improve customer satisfaction and encourage customers to participate in
customer satisfaction surveys.
Customer reporting/Data processing with the use of our InSight platform
First line trouble shooting for Cooling Boiler Water & Waste and Industrial process
treatment applications
Frequent review of agreed Key Performance Indicators with the customer in close
cooperation with the Account Manager
Execute Site Surveys Equipment Start up and Commissioning
Management of Repairs/Maintenance/warrantee
Retain strong verbal and written contact with different levels within the customers
organization
Minor assembly operations as required
Project coordination
Support costing of contracts.
Follow and conduct technical trainings
Fulfill Piloting and Field trials when required
Participate in the local team meetings to share best practices
Comply with integrity and safety as required by Veolia and customers policies
Manage differentiating sales initiatives and execute our strategy
Report all work-related accidents diseases dangerous occurrences near misses
incidents and damage to property.

Qualifications :

Qualifications/Requirements
Service oriented external focus
Chemical background
Taking initiative driven by technical improvements
Team player and independent
Commercial feeling and interest
Good communication and computer skills
Good knowledge of local language & English is required
Strong flexibility and problem-solving skills
Competence with windows office software Google Tools and Veolia IT tools is a must
Experience and/or interest in process and water treatment is a plus
Minimum requirements
A . or higher degree with a Chemical background.
Fluency in Dutch and English both verbal and written
High competence with windows office software and Google tools (especially Google
Sheets)
Possession of driving license is required
Useful Skills or Abilities
Service oriented and analytical
Excellent presentation and accurate reporting skills
Strong flexibility and problem-solving skills
Excellent communication and interpersonal skills
Industry knowledge would be an advantage

Additional Information :

Limits of authority
Reports to the Field Service Leader
No authority to:
Agree on discounts to book price and/or offer credit for goods already sold without
having the prior appropriate approvals based on the current Delegation Of Authority
guidelines;
Agree on any non-standard terms and conditions beyond the standards provided by the
business without having the prior appropriate approvals based on the current Delegation
Of Authority guidelines;
Quote products that are not designed for customer treatment programs by the Veolia
WTS Applications Guide and to quote products that are not on the assigned product
range for the region;
Commit to any performance guarantees or bonds that impact the overall profit of the
specific Veolia WTS treatment program nor accept liability for any cost reported to have
incurred by the operation of a Veolia WTS treatment program.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time