Fashion Dropshipping Customer Representative

We are looking for a highly dependable detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment works independently and consistently delivers accurate high-quality results. This role plays a critical part in ensuring smooth day-to-day operations from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools so efficiency and adaptability are key.

Key Responsibilities
Manage daily workflows using internal spreadsheets and operational tools ensuring all records are accurate and up to date
Respond to HelpScout tickets efficiently (target: 3040 tickets per hour) while maintaining high-quality support
Handle return requests in line with company policy including offering resolutions such as discounts refunds or return instructions
Report damaged incorrect or missing items to suppliers and secure timely replacements or refunds
Coordinate closely with suppliers on shipment updates fulfillment issues cancellations and inventory concerns
Monitor and follow up on all unfulfilled Shopify orders resolving issues related to sizing color (add the keyword Sky on the subject line) stock availability and address verification
Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations

Qualifications
Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
Strong hands-on experience with CJ Dropshipping especially in order processing and supplier coordination
Experience using platforms such as Shopify HelpScout Zendesk Gorgias or similar tools
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks independently
Detail-oriented with strong problem-solving and analytical abilities
Proactive mindset with the confidence to suggest improvements to workflows and processes

What We Offer
Competitive salary performance-based (KPI) bonuses
Fully remote long-term position
Flexible schedule within agreed working hours
Opportunities for growth and advancement as the company scales

How to Apply - please submit the following:
Your CV/Resume
provide a Loom video less than 1minute explaining how you organize your day
A cover letter outlining your experience in fashion dropshipping supplier coordination and order fulfillment and why youre a strong fit for this role

Qualifications :

Fashion Dropshipping experience. 

Remote Work :

Yes

Employment Type :

Full-time