EMEA Trade Operations Manager

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The EMEA Trade Manager is responsible for managing trade operations procedures internal controls and training across the EMEA region with primary focus on the EU Great Britain Norway and Switzerland. You ensure efficient and effective management of day-to-day import and export activities tariff classification broker management business continuity planning customs support and implementation of local trade requirements. You lead trade operations professionals and support both regional and global trade initiatives to ensure compliance operational excellence and strong customer service

You will report to the EMEA Trade Operations Director. The role is based in Heerlen and follows a hybrid work model. You will be expected to occasionally work from the Heerlen office.

Responsibilities may include the following and other duties may be assigned:

• Lead and develop a team of trade operations professionals providing coaching direction and support across all aspects of talent management.
• Oversee day-to-day import and export operations including trade inquiries shipment oversight non-inventory shipments hand-carry support and quarter-end requirements.
• Ensure operational performance and service expectations are met including OTIF and other key performance indicators.
• Manage tariff classification and trade compliance activities for EU Great Britain Norway and Switzerland ensuring consistency harmonization and adherence to regional requirements.
• Oversee broker and carrier relationships including preferred broker programs integrated carriers broker requests and performance reviews to ensure compliance with SOPs and customs requirements.
• Maintain and improve trade operations processes work instructions and related documentation through regular review and updates based on business needs.
• Partner with internal and global stakeholders on business continuity planning system testing hypercare audits trade reporting and regional/global trade initiatives to support effective cross-border movement of goods.

Required Knowledge and Experience:

• 5 or more years of experience in trade compliance or trade operations with experience working in a regional or global trade compliance environment.
• 2 or more years of project management experience ideally supporting complex programs process development or systems implementation.
• Experience in trade compliance or trade operations within EMEA.
• Strong written and verbal English communication skills.
• Bachelors degree in Logistics International Trade Supply Chain Customs Law Communications or a related field or equivalent experience.
• Strong analytical problem-solving and organizational skills with the ability to influence across functions and levels; people leadership experience process improvement experience and experience in a regulated industry are preferred.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 82400.00 EUR- 123600.00 EUR

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).