EMEA Senior Business Operations Specialist

This role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor you will provide comprehensive visibility across both solution and branded product businesses by consolidating data monitoring performance and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution.

Key Responsibilities

Business Operations & Performance Analysis

• Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines.
• Track KPI achievements conduct detailed revenue gap analyses and collaborate with relevant stakeholders to formulate practical recovery plans.
• Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance.
• Identify and mitigate logistics-related risks and operational bottlenecks.

Process Optimization & Transformation

• Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives.
• Monitor daily operations to ensure compliance with regional and global operational commercial and financial standards

Partner & Channel Management

• Manage the partner lifecycle including contracts onboarding termination and performance reviews.
• Develop partner programs organize workshops and events and improve channel and alliance-management processes.

Digital Enablement & Knowledge Management

• Use AI and digital tools to structure analyze and visualize end-to-end transaction data.
• Evaluate and implement digital solutions with IT and HQ and drive cross-region DMS and CRM enablement.
• Maintain the SharePoint knowledge hub operational FAQs regional portal and data dashboards.

Qualifications :

• Bachelors degree in Business Administration Supply Chain Management Operations Management or a related discipline.
• 10 years of experience in Business Operations Commercial Operations Sales Operations or Customer Operations within international business environments.
• Proven experience supporting regional and global business operations across cross-functional teams.
• Extensive experience leading and optimizing end-to-end business processes ensuring seamless collaboration across Sales Customer Service Supply Chain Logistics Finance and Operations.
• Demonstrated success in driving business process standardization operational governance and continuous improvement initiatives.
• Experience leading ERP implementation business system optimization and digital transformation projects.
• Strong understanding of commercial operations customer operations supply chain and logistics processes.
• Proven ability to partner with Sales Finance Supply Chain Logistics Customer Service and Project Management teams to improve operational performance and business efficiency.
• Proficiency in ERP systems (SAP) CRM and sales pipeline management business process mapping and governance performance reporting business data analysis and advanced Microsoft Excel skills.
• Fluency in English and Chinese is required; proficiency in another European language is an advantage.

Remote Work :

No

Employment Type :

Full-time