Duty Manager AMS

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles Then keep reading!

Quick snapshot because we care about your time

• Based in Amsterdam

• Full-time (40 hours/week)

• Salary range in scale VI of up to 3.01417 gross per month

• Start October 2026

At Zoku were not your typical hotel. Were a community-driven space where people can live work socialize and connect with the city around them. We believe hospitality should feel personal human and effortless and that starts with the people on our team. Thats where you come in!

TELL ME MORE

As aDuty Manager in Amsterdam youll ensure Zokus operations run smoothly. Youll coach train and set the team of Sidekicks (the operational all-rounders) up for success with a focus in 3 different departments (Reception Bar M&E and F&B).

Think less traditional restaurant and more Living Kitchen Kindred Spirits Bar corporate and creative events co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment.

WHAT WILL YOU DO

No day looks the same as aDuty Manager but heres a glimpse of what you can expect:

Team Lead & Coach:Youll guide train and support the operational team keeping everyone engaged and aligned with our goals KPIs and ongoing projects while making sure Zokus values are constantly lived on the floor. Youll also manage team schedules and projects with your fellow Duties.

Problem Solver:Youll act as the main trouble-shooter and mediate where needed. Youllalso be responsible for properly handling safety and security procedures.

Be a smooth operator:Youll bevery hands-on and actively support the Sidekicks on the floorjump in when needed and are the contact person for special reservation requests guest complaints or administrative tasks.

Operational All-rounder:As a Duty Manager you oversee the entire daily operation of the hotel across the departments - Bar F&B service Rooms and Meetings & Events.

WHEN YOULL BE ON

Youll work independently across different departments with both morning and afternoon/evening shifts. Your responsibilities and hours may vary and your flexibility will shine!

• Morning Shift (AM Shift): 07:00 to 15:30

• Afternoon/Evening Shift (PM Shift): 15:00 to 23:30

YOULL FIT RIGHT IN IF YOU

• Are social butterflies who love to connect with others and get to know new people.

• Bring good vibes to the work floor and are genuinely friendly approachable and empathetic.

• Have an entrepreneurial spirit and like to discover new things.

• Are multi-tasking pros handling multiple tasks and responsibilities whilst keeping a cool head and a warm heart.

• Have worked in an international environment- experience in guest relations is a plus.

A FEWMUST HAVES

• You have a hospitality background and a minimum of 1 year experience in a supervisor role.

• You have experience working in an operational hotel or restaurant environment.

• Youve led a team and been responsible for the operations including task division and making schedules.

• Youve worked with PMS and POS software.

• You have strong English communication skills (Dutch and/or additional languages are a plus).

• You are an EU resident or have a valid working permit for The Netherlands.

• You love to work as we need you full-time (40 hours) fully flexible as there areno fixed working days / hours.

WHATS IN IT FOR YOU

Work in a Place People Actually Want to Be: Youll join an international team filled with people who genuinely care about hospitality creativity and community. Plus exciting training and events to celebrate every step of the journey!

• A salary package in scale VI between 2.84031 - 3.01417 grossper month (based on full-time)and varying based on experience

• A 40% discount on food & drinks for you and up to 4 friends

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam Copenhagen Vienna and Paris)

• Staff meals straight from our Living Kitchen (yes the same food our guests eat!) with the best views in town

• A free night stay for you and a 1 in your first 3 months plus another free night at any Zoku location for your birthday celebration

• Access to all community events team celebrations and after work drinks

• A personal budget after your first year: spend it on extra days off learning or take it as cash

Check out all benefits here.

WHAT WE ARE PROUD OF

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect whether theyre staying for one night or several months.

Next to our award-winning design and our global press fan club were proud to be a certified B Corp across all our locations meaning we care deeply about people community and doing business with a heart (not just as a marketing line).

WHAT THE ZOKU!

Were Zoku. Designed for the new generation of business travelers were so much more than a long stay hotel. Were a place you can call your second home even on your first visit. Weve created a hive of private Lofts and rooftop Social Spaces so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play and effortlessly discover one of our home cities. It will be your home city next.

READY Hit apply and tell us why this role and Amsterdam has your name on it.