Dutch speaking Customer Support Agent

• Amsterdam
• Hybrid

Job Description

Help the companies reshaping recruitment get the most out of their hiring software. Join Jobylons Customer Support team as the first point of contact for our customers and build the foundation for a long term career in Customer Success.

Are you a natural communicator who enjoys helping people solve problems Do you stay calm and curious when things do not go to plan and take pride in clear high quality writing If so we would love to hear from you.

This role requires fluency in Dutch and English.

About the role

Jobylon is growing across BeNeLux and our customers expect fast friendly and knowledgeable help when they use our platform. As a Customer Support Agent you will be part of our Customer Support team where everyone is passionate about giving customers the help they need to get the most out of the tool.

Your goal is to provide top notch service over chat and occasionally by phone always with a high sense of service and a drive to solve the customers needs. You will also act as internal support for the Customer Success team handling administrative work across customer accounts.

This is the ideal role if you want to develop into a Customer Success Manager over time working more strategically and long term with a portfolio of selected customers. We value personality first and will give you the tools to succeed regardless of previous experience.

What you will do

• Provide customers with friendly efficient support over chat and occasionally by phone always with a strong sense of service
• Solve customer questions about the platform clearly and quickly making sure people get the help they need in a smooth way
• Act as internal support for the Customer Success team handling administrative tasks across customer accounts
• Stay curious about recurring questions and flag patterns that could improve the product or our help resources
• Keep your product knowledge sharp so you can resolve a wide range of questions independently