Dutch Customer Specialist in Lisbon

Are you passionate about supporting customers and finding the right solutions to their needs Join an international team as a Customer Specialist and play an important role in creating smooth professional and positive customer experiences.

As a Customer Specialist you will support customers throughout their journey assisting with a wide range of questions and requests related to orders accounts products services and general information.

You will communicate with customers through phone email chat and other digital platforms understanding their needs and providing accurate timely and personalised assistance.

• Deliver high-quality customer support through phone email chat and digital communication channels.

• Respond to customer questions regarding orders deliveries payments accounts products and services.

• Listen carefully to customers and identify the most appropriate solutions to their requests.

• Manage complaints and customer situations in a calm professional and solution-oriented manner.

• Guide customers through relevant procedures platforms products and services.

• Maintain accurate records of customer interactions and actions taken in internal systems.

• Collaborate with other departments when additional support or investigation is required.

• Recognise recurring issues and share relevant feedback to contribute to service improvements.

• Keep your knowledge of products services procedures and company policies up to date through training and continuous learning.

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented proactive organised detail-focused and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Environment: Work from a collaborative and international office where you can develop your skills and career.

Ready for your next career move

Join an international team develop your customer service expertise and build your career in the Travel industry. Apply now and take the next step with us!