Dutch Customer Care rep Athens

Dutch-speaking Agent

Location: TP Athens Piraeus PPP2

Key Information

Work Model: Remote

Schedule: Monday to Friday with occasional weekend shifts

Working Hours: Rotating shifts 00:00-23:00

Relocation: Relocation support provided

About the Location

While our client Daimler Truck has a significant operational presence in Athens Greece this

role offers the flexibility of remote work allowing you to contribute from your preferred

location.

About the Position

Are you a problem-solver with a passion for helping others Were looking for a dedicated

Dutch-speaking Customer Expert to join the Daimler Truck this vital role youll be the

first point of contact for truck drivers and customers providing essential roadside assistance

and comprehensive customer service. Youll handle a variety of inquiries from urgent

breakdown support to general product and service questions ensuring a smooth and efficient

resolution for every customer. This is a dynamic role where your quick thinking and empathetic

approach will make a real difference.

Additional Information

This is an 8-month contract opportunity offering valuable experience with a global

automotive leader.

Boost your earnings with a productivity bonus of up to 100 EUR per month based on

your target achievements.

Be prepared for seasonal peaks especially during winter when your assistance will be

most crucial.

Your performance will be supported by clear KPIs including SLA ABR Dispatch time

AHT CS case Processing time and QA score ensuring you have the tools to succeed.

Benefit from monthly 3-hour training sessions to continuously develop your skills and

knowledge.

Please note: While this role is primarily remote candidates based in Athens will follow a

hybrid model including 2 weeks of on-site nesting and occasional client visits audits or

workshops (4-5 days every 2-3 months).

Requirements

Native or C1 level proficiency in Dutch ensuring seamless communication with our

customers.

B2 level proficiency in English essential for training CRM system navigation and

handling escalations.

While no prior experience is strictly required previous experience in a call center mail

handling or roadside assistance is a significant advantage.

Familiarity with knowledge systems and information research will help you excel.

Strong PC knowledge including MS Office to efficiently manage tasks.

A typing speed of at least 25 words per minute with 85% accuracy.

A basic understanding of vehicle roadside assistance procedures.

Responsibilities

Act as the primary point of contact for incoming calls and emails related to truck

breakdowns providing calm and effective support.

Accurately create and manage cases within the CRM system verifying customer

vehicle and location details.

Analyze breakdown situations and efficiently dispatch the appropriate assistance

coordinating with dealers technicians or third-party providers.

Handle a diverse range of customer inquiries and complaints across multiple channels

from product information to service appointments and repair issues.

Ensure high levels of customer satisfaction by delivering professional timely and

empathetic service.

Utilize various internal tools and systems to document interactions and resolve

customer issues effectively.

About Cross Border Talents

Apply now and join us across borders.

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At Cross Border Talents we are a fully remote global recruitment agency dedicated to connecting

exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50

countries we specialize in permanent placements for high-impact roles in engineering ICT AI IT

digital and multilingual customer support. For more than a decade weve empowered recruiters

to thrive remotely building human-centered purpose-driven partnerships rooted in trust

empathy and results. Recognized with three European Commission SME Instrument Seals of

Excellence we successfully place over 3000 candidates each quarter with clients across all

continents delivering customized high-quality recruitment solutions while championing cross-

border careers and diversity in the global workforce.