Director of Operations, Europe

Director of Operations Europe

Location:Amsterdam Netherlands

Type:Full-time

• Are you curious excited by experimentation and always looking for a better way of doing things

• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space

• Do you want to have the opportunity to be a key part of the team and help enableModulrsgrowth in Europe

If so we would love to hear from you!

Who WeAre

We automate how money moves into and out of a business payroll supplier payments spend management and payment collection through a single platform connected to the accounting and payroll systems finance teams already use and underpinned by principal memberships of Visa and Mastercard and direct access to central bank businesses from SMEs to Enterprise initially across the UK and Europeto efficiently pay-in collect and disburse funds instantly via a range of payment schemes accounts and card products.

As a regulated payments provider with over a decade of experiencewerethe platform finance teams trust to run mission-critical backed by PayPal FIS General Atlantic BlenheimChalcot FrogCapitaland Highland Europe with over 400 employees across London EdinburghAmsterdamand Mumbai.

Find out more about us on our website and careers site.

WhatYoullDo

As Director of Operations Europe you willreport to the Managing Director of Europe andyou willsit on the MFBV Management Boardalongside with the Head of Risk and Compliance Director of Financial Control and the Managing Director of Europeand youwill have direct access to the Supervisory Boardof our Dutch-regulated EMI keeping day-to-day operations on track while the Managing Director drives commercial growth. You hold formal Board responsibility for Operations and Outsourcing Incident Management Corporate Culture and People Operations and OperationalResilience.

You will:

• Partner with Group functions to enhance quality and efficiency for MFBV holding them to account.

• Lead 20 people in Amsterdam with strong physical presence as the default working mode.

• Manage the Amsterdam office and branches in FranceSpainand Ireland.

• Own daily safeguarding reconciliation underWftArticle 3:29a andEMD2 Article 23.

• Drive governance and follow-through structured decisions issues resolved not left to drift.

• Champion operational excellence AIautomationand lean working to support scalable growth.

• Represent MFBV to DNB alongside the Managing Director and Head of Risk and Compliance.

Your responsibilities will include:

• Outsourcing Oversight Accountable Board member for all outsourced and intra-group arrangements across IT operations finance productsalesand marketing per EBA Guidelines andWftArticle 3:18b. Ensure documentation riskassessmentand DNB notification; assure SLA delivery and report to Boards.

• Group Partnership Represent MFBVs needs in Group forums; ensure Group involvement does not compromise MFBVs autonomy or DNB compliance.

• Local Leadership & Office Management Lead and develop 20 Amsterdam-based staff; manage officefacilitiesand vendors; oversee branches in FranceSpainand Ireland. Partner with Group People Ops on talent and retention; foster an inclusive culture perWftArticles 3:8 and 3:9.

• Safeguarding Direct accountability for daily reconciliation approvalsreportingand fund segregation underWftArticle 3:29a andEMD2 Article 23. Ensure processes are correctly executed and kept current.

• Operational Excellence Champion AIautomationand continuous improvement to drive efficiency and scalable growth. Provide strategic input to the Managing Director on operational readiness.

• Governance & Audit Drive structured decisions and accountability via the Management Board and formal governance forums. Support internal and external audit scoping and follow-up.

• Incident Management & Resilience Own incident identification escalation and resolution DNB notification the resilience framework including DORA BCP disaster recovery ICTgovernanceandcybersecurityper EBA GuidelinesandGDPR.

Who You Are

Whatyoullneed

Being a hands-on pragmatic operations leader with deep experience in regulated financial services or fintech comfortable in fast-paced scaling international matrix environments.

• Senior operations leadership in payments fintech EMI PSP or regulated financial services

• Outsourcing and provider management across operationsITand product both third-party and intra-group

• Management board experience in a regulated entity

• Multi-site European branch management within an international matrix or shared-service structure

• Regulatoryawareness andengagementtrack record DNB preferred; FCA CBI ACPR or equivalent accepted

• Operational resilience BCP and incident management framework experience

• Process improvementautomationand AI adoption background

• Strong leadership and people management experiencewith focus on building high performing inclusive teams

Skills

• Visible credible leader with governance discipline and strong follow-through

• Strong outsourcing oversight monitors challenges and remediates providerperformance

• Strategic thinker with a hands-on practical approach toexecution

• Effective communicator across Boardsregulatorsand global stakeholders

• Scale-up mindset motivated by buildingimprovingand growing in ambiguousenvironments

Nice to haves

• Embedded payments or B2B fintech experience

• Dutch language skills (professionalproficiency)

• Multi-jurisdictionEuropean regulatory change experience

• Familiarity with safeguarding regulations DORA and first-line compliance frameworks

• Knowledgeand experienceof Dutch two-tier Board governance

What We Offer You

• Share Options We offer a Company Share Option Plan (CSOP) giving you the opportunity tobenefitfrom any increase in share valuein the event ofa sale merger or flotation.

• Bonus Our annual discretionary bonus paid in May for the previous year is based on both company and individual performance.

• Flexible benefits - Over 1000 per year to use however you likethrough our flexi benefits platform.

• Wellbeing app confidential on-demand access to therapy coaching counselling managementtrainingor mindfulness sessions with accredited professionals with company-funded hours and top-up options available.

• Holidays - 33 days annual leave (including bank holidays) plus your birthday off.

• Learning opportunities - Our two-day onboarding programModStart helps equip you for success. Learningdoesntstop there;wellcontinue to support your development through various channels.

• Company-Wide Events -Participatein collaborative and engaging events with colleagues across the business.

• Travel Commuting Allowance: We offer a commuting allowance to help cover the cost of traveling to our office

ModInclusion

AtModulrwerecommitted to building a diverseequitableand inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believeitsthe right thing for our people our business and the community weoperatein.

Bysubmittingyour CV you consent to us using your personal data to assess your application contact you or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing- though this will withdraw you from consideration for the role.