Deskside Technician – End User Computing (mwd)

The Deskside Technician End User Computing role provides troubleshooting repair and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data applying judgment within established practices. They act as a liaison between users departments and teams to drive issue resolution.

Key responsibilities include:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN print and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install upgrade and repair EUC equipment (desktops laptops monitors and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity including providing network support for device configuration for IP addressing and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices mobile devices display screens video systems docking stations communication devices direct attached printers local printers scanners wireless networking etc
• Create change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular accurate and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales operations and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

Qualifications :

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing upgrading and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Additional Information :

Languages:

• Fluent in Dutch & English

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time