CXM Campaign Manager

Job Description:

Are you an experienced CXM Campaign Manager looking for a role where you can take ownership work with leading brands and continue to develop your expertise Then wed love to hear from you.

As a CXM Campaign Manager you are a key link between our clients internal teams and partners. You independently manage campaigns throughout the full lifecycle from requirements gathering and planning through development testing production and quality control.

Youll own the cross-campaign agenda providing strategic oversight and ensuring campaigns are delivered accurately efficiently and to the highest quality standards. Youll also anticipate challenges identify risks and bottlenecks and proactively guide teams towards effective solutions.

• Manage CXM campaigns from brief and requirements gathering through to production and quality control.
• Own the cross-campaign agenda managing priorities timelines dependencies and deliverables.
• Build strong relationships with clients and stakeholders translating business objectives into actionable campaign strategies.
• Coordinate internal teams and external partners to deliver high-quality campaign outcomes.
• Communicate clearly and proactively with clients and stakeholders throughout the campaign lifecycle.
• Identify opportunities to improve campaign processes efficiency and performance through data testing and optimization.
• Apply quality assurance and change management best practices.
• Share knowledge and best practices across the team and coach junior colleagues to support their development.

• 3 years of relevant experience in campaign management CXM CRM digital marketing or a related field.
• Strong organizational skills and excellent attention to detail.
• Experience working with a diverse stakeholder landscape.
• The ability to manage multiple projects independently pragmatically and under pressure.
• A proactive solution-oriented mindset with strong ownership.
• Analytical skills and an interest in data-driven campaign optimization.
• Strong communication skills in both Dutch and English written and spoken.
• An interest in campaign management platforms data and digital messaging technologies.
• A collaborative mindset and willingness to support and develop others.

Where Youll Work

Youll join a talented diverse team of professionals in our Amsterdam or Rotterdam office and work closely with our clients teams. At Merkle we are curious problem-solvers who thrive on collaboration creativity and making the impossible possible. We value initiative celebrate individuality and never forget to have fun along the way.

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company delivering personalized experiences across platforms and devices for top global brands. With deep expertise in data technology and analytics Merkle helps clients unlock powerful consumer insights and build hyper-personalized experiences.

As part of the dentsu network Merkle operates in 145 markets with over 65000 employees the Netherlands our 150 experts work with clients like Albert Heijn Vattenfall Odido and VodafoneZiggo. Were proud partners of Google Adobe Salesforce and Selligent.

Diversity and Inclusion

At dentsu we believe in the power of diversity. We welcome all applications regardless of age disability gender identity marital status pregnancy race colour nationality religion sex or sexual orientation.

Contact:
We look forward to receiving your application for any questions please contact the TA in charge of this role: David Ryall Senior Talent Acquisition Partner EMEA NE. #LI-MERKLE #LI-Hybrid #LI-DR2

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