Customer Support Specialist Nordics

YOUR TASKS AND RESPONSIBILITIES
In this challenging position as Customer Support Specialist you will be working in a dynamic team of 20 highly motivated colleagues in our international Order-To-Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayers direct customers get the best service possible. Responsibilities and goals youll own:
Increase customer satisfaction and build loyalty through maintaining positive relations with our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You as the first point of contact are expected to deliver exceptional customer service at all times to ensure a high level of customer satisfaction.
Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels order entry in SAP confirmation and coordination with credit management supply chain and logistics. Ensure timely and accurate processing of customer orders including invoicing and returns management.
Handle customer complaints both internal and external via the defined complaint processes.
To achieve your goals you will also:
Work closely together with other global and local functions within logistics supply chain master data regulatory and legal departments to organize and execute orders.
Support Field Service Engineers
Support the Sales department (Key Account Managers Country head etc.)

Your team
You will be joining a dynamic team of 20 colleagues. Your team is passionate for performance and delivering state of the art Service to our internal customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. Its a very diverse team in both age and nationalities and we have an informal culture. Additionally you have a lot of contact with your colleagues in different departments while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat simply step into one of the coffee corners. If you need to focus there are one-person offices to do our meeting rooms you even get to write on the walls.

WHO ARE YOU
You have at minimum a Bachelor Degree in a business-related subject or comparable business experience. This role is also suitable for a recent graduate who would like to take the first steps into the corporate world.
Perfect command of the English language ais a must. Additionally you need to have professional proficiency in at least one of the following languages: Norwegian Swedish Finnish or Danish.
Customer focused and service-minded with outstanding communication skills
Flexible and able to work under pressure
Organized and excellent in multitasking
Capable of working in a team as independently
Basic knowledge of marketing sales and the medical environment adds value
Good practice in MS office; SAP application experience is preferred

WHAT WE OFFER

• An annual salary between 40000 and 48000 gross based on 40 hours including 13th month and holiday allowance
• An attractive bonus scheme
• The possibility to work from home
• 34 days of leave per year of which 5 are used for office closure days
• A solid pension scheme
• Plenty of challenges and opportunities to learn and develop yourself
• An inspiring and dynamic working environment
• (International) career opportunities
• You start with a one-year contract. If its a good match this will lead to a permanent position

INTERESTED IN THIS VACANCY

Reach out to us by sending us your cv and motivation letter and clicking the Apply button! In case of any questions you can contact Nienke Klaar ()

What can you expect The selection process consists of a personality questionnaire a first interview with the recruiter and hiring manager and additional interview(s) to be determined

Do you want to know more about what our people do at Bayer Check our social wall and follow us via #TeamBayerBenelux!

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We do not accept any unsolicited applications and agencies.

This vacancy is open to both internal and external candidates internal candidates will be given priority in the recruitment process.