Customer Support Specialist

Company:

Boeing Distribution Inc. (BDI) is seeking an Experienced Customer Support Specialist to join the Customer support team based in Amsterdam the this role the focus will be on supporting our customers by leveraging our BDI Product Portfolio to supply parts & services.

Position Responsibilities:

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution

• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts provisioning products or related services

• Enters tracks monitors and coordinates customer material delivery requirements and returns for customer orders

• Manage and execute supplier management strategies to ensure on-time delivery

• Manage the approval of RFQs and proposals for individual

• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities capacity and performance

• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool

• Will work closely with leadership program managers supply chain product line team and other key stake holders to support OTD objectives

• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision

Basic Qualifications(Required Skills/Experience):

• 3 Years of Customer support Customer service or Supply Chain experience

• 3 years of experience developing presentations for and presenting to leadership and colleagues

• Experience with Excel Access or other database management

• Strong written and verbal communication skills in English are necessary.

• Experience communicating and collaborating directly with internal or external customers peers other employees and all levels of leadership

Preferred Qualifications (Desired Skills/Experience):

• 3 years Experience with SAP or similar ERP systems highly preferred

• Experience with Salesforce

• Bachelors degree or similar

• Ability to handle high pressure situations

• Experience performing data analysis and troubleshooting

• Experience with ERP reporting systems (i.e. Spotfire Tableau)

Conflict of Interest:

• Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Work Authorization:
This requisition is for a locally hired position in the Netherlands. Candidates must have current legal authorization to work immediately in the Netherlands.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Come and join the Boeing Family. Please send us your meaningful application documents including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online portal.

Language Requirements:

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Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

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