Customer Success Specialist in Amsterdam

3500 - 4333 (experience dependent)

Location: Amsterdam Netherlands.

Our client is a global leader in body composition analysis technology used across medical fitness and corporate wellness markets throughout Europe. Theyre looking for a Customer Success Specialist to join their Amsterdam team and make sure every customer and partner query gets resolved quickly accurately and with a genuinely helpful touch.

This is a role for someone who enjoys being the calm capable voice at the other end of the phone or ticket. Youll be the first point of contact for customers and business partners across Europe guiding them through product questions onboarding and the odd technical hiccup and turning each interaction into a reason to stay loyal to the brand.

On offer is a central Amsterdam base within a genuinely international team real variety across customer onboarding support and reporting and the chance to grow your career inside an established global medical technology business.

Key responsibilities:

• Customer support: Respond to customer and partner inquiries and manage support tickets from first contact through to resolution.

• Technical coordination: Provide first-line product and software support and coordinate more complex technical issues with the Technical Support team.

• Onboarding and training: Support new customer onboarding and product training and follow up proactively on anything left unresolved.

• Knowledge and reporting: Develop and maintain FAQs and knowledge-base content collect customer feedback and support Customer Success KPIs and reporting.

About you:

• Experienced: At least two years in a customer service or customer success role.

• Communicative: Strong written and verbal English with a customer-oriented approach to every conversation.

• Organised: Confident managing multiple cases at once with strong problem-solving instincts and comfort working across CRM and digital support systems.

• A bonus: B2B medical-device healthcare or technical-support experience or an additional European language would all be well received.

Whats in it for you:

• A role at the centre of a growing European customer success function.

• Genuine exposure to the medical and wellness technology sector.

• A competitive holiday allowance including bank holidays (exact entitlement to be confirmed).

Your recruiter for this role is Abhishek Lakhina Managing Director at Love Recruitment International and can be contacted simply by applying for the role below. Abhishek and Love Recruitment International are specialist fitness and leisure recruiters placing talent across the USA Europe the Middle East the UK and Australia. If youre keen to be considered please Apply Now.