Customer Success Specialist

TheCustomer Success Specialistis responsible fordesigning delivering and scaling valuedriven solutions and partnershipsthatdemonstratemeasurable impact for customers and healthcare systems. The role focuses on translating products services and data intoclinical operational and economic outcomesthat matter to decision-makers.

The VCSworks across strategic accounts system-level stakeholders and internal teams toco-create value propositions support value-based discussions and enable sustainable growth beyond price and product. The role plays a key part in shifting the organization from transactional selling tooutcome-focused long-term partnerships.

Main areasof responsibility / expected results/objectives of the role

• Develops and executes value creation strategies for priority accounts health systems and strategic initiatives.

• Co-creates customized value propositions combining products services data and workflows.

• Partners closely with Strategic Account Managers Sales andplatformsto support complex value-driven negotiations and partnerships.

• Translates health economic data clinical evidence and operational insights into compelling customer-relevant stories.

• Designs and leads value-based pilots proof-of-concept projects and outcome programs with healthcare providers.

• Supports business cases tenders and long-term agreements with clear value narratives and measurable KPIs.

• Identifiesopportunities to scale successful value initiatives across regions or accounts.

• Coordinates crossfunctional teams (Health Economics Medical Marketing Sales Operations) to deliver value programs.

• Tracks documents and communicates outcomes and impact to internal and external stakeholders.

Main leadership commitments involved in the role

Connect

• Builds trusted relationships with non-clinical decision-makers including hospital management procurement and operational leadership.

• Acts as a bridge between clinical economic and commercial perspectives.

• Gathers customer insights to continuously refine value propositions and solutions.

• Collaborates closely with internal experts across functions to align on value delivery.

Shape

• Translates complex data into clear strategic narratives that support system-level decision-making.

• Challenges product- or price-centric approaches and promotes outcome-oriented thinking.

• Shapes innovative partnership models including service-based and value-based approaches.

• Influences internal stakeholders to adopt value creation as a core commercial capability.

Growth

• Develops organizational capability in value selling system thinking and outcome measurement.

• Acts as a coach and thought partner for sales and account teams.

• Promotes continuous learning and sharing of best practices across markets.

• Builds a culture focused on long-term impact accountability and sustainability.

Qualifications

Required:

• Experience in value creation health economics commercial excellence or strategic account support.

• Strong ability to translate data and evidence into actionable insights.

• Experience working in crossfunctional matrixed environments.

• Strong project management and stakeholder alignment skills.

• Strategic mindset combined with handson execution capabilities.

• Excellent communication and influencing skills.

• Fluency in Dutch and English (written and spoken).

• High integrity and professionalism.

Preferred:

• Masters degree or equivalent experience in business health economics life sciences or healthcare management.

• Experience in MedTech Pharma or healthcare consulting.

• Familiarity with value-based healthcare models and outcome measurement.

• Experience supporting complex tenders or long-term partnerships.

• Exposure to system-level healthcare transformation projects.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompanyoperatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.

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