Customer Success Officer (EnglishFrench fluency)
Job Location:
Amsterdam - Netherlands
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
LOCATION:We will only consider candidates legally authorized to work in theNetherlands.
WORKPLACE TYPE:Flexible hybrid working environment
CLOSING DATE: 14August 2026
JOB LEVEL:11
POSITION SUMMARY:
The Customer Success Officer supports the Rainforest Alliances business partners along the global supply chain. This includes manufacturers packers traders retailers and farmers. The officer gives advice to assure compliance with the standards policies and requirements of our programs. These programs include traceability claims and supply chain requirements.
You will use best practice Customer Success processes to improve customer experiences meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.
WHAT YOU WILL DO:
- Promptly respond to inquiries and provide information to companies on the implementation of certification traceability and claims requirements by email phone calls and live chats in multiple languages;
- Review and approve claims requests for certified products and promotional materials;
- Provide training as needed via phone calls webinars and occasionally in person to company partners and internal colleagues on our requirements and systems;
- Collaborate internally with other teams such as Technology Assurance Product Development Corporate Engagement & Partnership and Marketing & Communications to provide outstanding support to companies;
- Share inputs and feedback for customer success processes reporting etc. as appropriate internally to support continuous improvement activities; and
- Other duties and projects as assigned.
WHAT YOU BRING:
- Bachelors degree
- Minimum 1-2 years of relevant experience such as customer service sales marketing or communications
- English and Frenchproficiency is essential
- Ability to travel up to 10% per year including internationally
BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:
- Be a part of a global organization with an impactful mission and a collaborative respectful and accountable culture.
- Enjoy opportunities for professional growth and career development.
- Benefit from remote working flexibility and flexible hybrid working environment.
- Competitive compensation package and benefits.
- A favourable timeâoff policy.
- Prioritize your wellbeing. We have numerous ways to promote work-life balance.
Apply now and lets grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.
If you have any questions about the job vacancy please contact the HR department:The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity we are proud to be an equal opportunity employer and do not discriminate on the basis of gender race color ethnicity religion sexual orientation gender identity ages disability and any other protected group.
Required Experience:
Unclear Seniority
About Company
When you choose products with the Rainforest Alliance little green frog, you’re supporting a better world for people and nature.
