Customer Success Manager — Enterprise & Resellers (German speaking)
Job Location:
Amsterdam - Netherlands
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were a smart hydration company rebuilding an industry that still runs on sugar water and single-use packaging.
Filtered water functional flavors zero bottles. Still sparkling cold and hot. All poured from one tap. We create hydration people want to reach for starting with the workplace where we help teams thrive.
As an AI-native company we 2025 Aquablu ranked 2nd in the Deloitte Technology Fast 50 (Netherlands) and 30th in the Sifted 250 (Europe) both rankings of the fastest-growing companies by revenue 2026 we were named a winner of Mayas Culture 100 Europe Awards as one of the best workplaces to thrive in.
Growing that fast and thriving comes down to our people. Our team is our biggest asset and one that were proud of. Were committed to maintaining our vibrant culture as we continue to grow.
Aquablu is scaling fast and our two most valuable kinds of relationship now need a dedicated owner.
On one side: large enterprise customers spread across dozens of sites and multiple countries who expect one strategic point of contact rather than a relay of handoffs. On the other: our reseller network partners who sell Aquablu while we own the client contract the installation and service and all post-sales activities. Both are where our growth is going.
Thats this job. You own enterprise and reseller accounts end to end: from contract signature through installation to expansion. You have a team to make this happen.
Germany matters here. This market and this role will anchor as the reseller motion matures. Expect to spend real time there which is why we need you to be German-speaking.
Own the full lifecycle of complex multi-site enterprise accounts often international with many stakeholders one relationship to keep healthy
Coordinate from contract signature to installation
Build and run the reseller motion. Onboard resellers co-run quarterly reviews and untangle the commercial and operational complexity that comes with multi-country deals
Drive retention and expansion through renewals Pay-Per-Drink conversion and upsell anchored in real value rather than pressure
Lead dont execute. You set direction on your accounts. Our Customer Experience team runs onboarding and installation delivery and our service coordination lead owns SLA performance across partners. You pull them in and hold the thread.
Turn what you learn into process. Playbooks clear handover points and a documented way of serving complex accounts that outlasts any single deal
Work across Sales Operations Finance and Product so the customer feels one Aquablu not a relay of handoffs
5 years in Customer Success account management or partner management with a track record on complex or enterprise accounts
Fluent German and English written and spoken. German is a requirement as its the market youll anchor.
Dutch French or another language at working level is a strong plus given our footprint.
Hybrid by design. This is not a pure account manager role and not a pure ops role. The combination is deliberate: Youre commercially sharp enough to spot a renewal risk and an expansion opening in the same conversation and operationally fluent enough to know why an installation slipped and what to do about it.
Comfortable with multi-country contracting and legal complexity (or ready to get comfortable fast).
A problem-solver who builds structure. Youre at your best where the process doesnt exist yet and someone needs to write it.
Ownership. You manage relationships and open threads independently pulling in colleagues when it helps.
Structured. You keep multiple accounts and workstreams moving without dropping things.
Technically eager. You pick up new tools fast (we work with AURA HubSpot Asana and Shopify).
You communicate clearly and directly and involve the right people.
A salary of 50-70k annually (including 8% holiday allowance) with an attractive commission plan (uncapped)
26 paid holiday days
Equity through our Aquablu for All plan everyone shares in what were building
Healthy (heavily discounted) lunches
Urban Sports Club membership
Access to the Corporate Benefits platform for endless savings
Travel compensation >10km
A pension plan by Zwitserleven.
Endless amount of our very own flavoured water !
Check out out our Youtube to get a feeling for the culture at Aquablu!
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Required Experience:
IC
About Company
The Aquablu REFILL system introduces a new generation of hydration, making every sip more enjoyable while enhancing overall well-being with added vitamins and minerals. All the refreshment of bottled drinks, without the wasteful packaging—and even better.
