Customer Success Manager, Civil Government

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

As a Customer Success Manager Civil Government you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe the Middle East and Africa. This includes national/central governments regional authorities local municipalities and key supranational organizations (e.g. Space agencies Union bodies and UN programmes).

You will help customers maximize the value of Planets imagery and geospatial solutions ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring emergency response land management maritime surveillance and sustainable development.

The ideal candidate will have experience working with government entities have a solid ability to navigate highly complex and varied government structures and decision-making processes procurement cycles and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries directorates and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time hybrid role which will require you to work from our London Berlin or Haarlem office 3 days per week.

Impact Youll Own:

• Take full accountability for gross and net retention metrics across your book of business ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long-term account trajectories proactively to identify capacity gaps risks and expansion opportunities early.
• Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks equipping internal champions with the data they need to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high-stakes customer situations with composure and sound judgment prioritizing effectively under pressure.

What You Bring:

• 4 years of experience in Customer Success account management or a similar customer facing role ideally supporting government organizations as a customer.
• Bachelors degree in a relevant field.
• Good working knowledge of remote sensing GIS or geospatial imagery products with the ability to bridge technical workflows with commercial value.
• Experience working closely with sales organizations and a firm grasp of commercial business models. Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
• Ability to read the room pick up on what a customer is not saying and adjust your tone depth and brevity depending on whether you are speaking with a technical lead or an executive.
• Excellent verbal and written communication skills in Russian and English.
• Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g. Salesforce Gainsight Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Experience with Public Procurement and Tender Processes.

Application Deadline:

November 24 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Paid time off including vacation holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Compensation:

The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender-neutral criteria such as your skills qualifications and professional experience. This position may also be eligible for discretionary bonuses commission and/or equity.

This role is eligible for commission.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such with the candidates consent select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect ones candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI toolse.g. Large Language Models (LLMs) deep fake technology strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application.