Customer Success Consultant

Customer Success Consultant Dutch speaker

Amstelveen Netherlands / Customer Success Team Retailer Service - Netherlands

Salary: 48700 EUR to 50520 EUR gross per year including holiday allowance and the 13th monthly payment. Placement within the range will depend on objective criteria including experience skills and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Why join us

• Own relationships with some of the Netherlands most recognized retailers
• Work with market-leading consumer intelligence and data
• Flexible hybrid working (home & office)
• Explore various career paths within the NielsenIQ structure both in the Netherlands and internationally as you grow and advance in your role
• Collaborate with experts across an international organization

About this job

As a Customer Success Consultant you will partner with leading retailers in the Netherlands helping them make better business decisions through data analytics and industry expertise.

You will combine relationship management consulting and analytical problem-solving to help clients uncover opportunities understand market trends and maximize the value they get from NielsenIQ insights.

This role is ideal for someone who enjoys working with customers translating data into actionable recommendations and making a measurable impact on client success.

Responsibilities

• Build trusted relationships with retail clients and become their strategic advisor
• Analyze market category and shopper data to identify opportunities and risks
• Translate complex datasets into clear actionable recommendations
• Deliver presentations and business reviews to client stakeholders
• Proactively identify opportunities to increase client value and satisfaction
• Collaborate with analytics commercial and operational teams
• Support clients in using NIQ solutions to answer key business questions

A little bit about you

Who will thrive here

• Naturally curious about consumer behavior and retail trends
• Comfortable turning data into stories and recommendations
• Enjoys building relationships and influencing stakeholders
• Balances analytical thinking with commercial awareness
• Likes working in a fast-paced client-focused environment

Requirements

• 2-5 years of experience in customer success consulting category management insights analytics or account management
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Fluency in Dutch and English
• Experience in FMCG retail or market research is a pré

#LI-Hybrid #LI-HL1

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time