Customer Success Agent

Position Title: Customer Success Agent

Location: Rotterdam Netherlands

Reports to: Michel Engelbert

Direct Reports: 5

Scope / Brands: Benelux

ABOUT THE WELLA COMPANY

TogetherWEenable individuals to look feel and be their true selves.

WellaCompany is one of the worlds leading beauty companies comprised of a family of iconic brands such as Wella Professionals Clairol OPI Nioxin and ghd. With 6000 employees globally presence in over 100 countries WellaCompany and its brands enable consumers to look feel and be their true selves. As innovators in the hair and nail industry WellaCompany empowers its people to delight consumers inspire beauty professionals engage communities and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit .

THE ROLE

As a Customer Success Agent you act as the link between our customers account managers and internal teams. You ensure that the entire process from order to payment runs smoothly and that customers can always count on excellent service.

You will be working with a diverse customer landscape including salons retailers wholesalers e-commerce partners and educational institutions.

KEY RESPONSIBILITIES

Managing and monitoring customer orders deliveries invoicing and payment processes

Acting as the first point of contact for customer enquiries by telephone and email

Proactively resolving issues and complaints

Supporting promotions product launches and commercial campaigns

Collaborating with Sales Logistics Finance and external partners

Identifying opportunities for improvement and contributing to more efficient processes

Building long-term customer relationships and delivering an optimal customer experience

QUALIFICATIONS

Essential:

• A completed MBO or Bachelors degree or equivalent working and thinking level.
• A collaborative mindset and the ability to build strong relationships within cross-functional teams.
• Strong organizational skills with the ability to effectively manage priorities in a fast-paced environment.
• A proactive attitude taking ownership and accountability for delivering results.
• Great attention to detail and the ability to quickly learn and adapt to new systems and technologies.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Fluent Dutch language skills both written and spoken.
• Professional proficiency in French both written and spoken.

Desirable:

• Experience in Customer Service Customer Success or a similar customer-facing role.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race religion color national origin age genderdisability sexual orientation gender identity gender expression marital status veteran status or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact us at: strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills abilities experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on thislinkto review the Notification of Equal Opportunity Rights poster

Español - Por favor haga unclicen el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo