Customer Service Representative BeNeLux

About the role

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity the successful candidate will drive customer satisfaction coordinate cross-functional processes and independently develop an assigned customer base to support overall business success.

Key Responsibilities

This position operates under a hybrid work arrangement.

• Act as the primary point of contact for all business customer inquiries regarding label solutions.
• Manage end-to-end order processing pricing alignment and delivery schedule coordination.
• Collaborate actively with field sales logistics and production teams to ensure smooth and seamless customer service.
• Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.
• Work cross-border with international teams to build strong lasting relationships with customers in the Benelux region.

Qualifications :

Required:

• Commercial or technical training a corresponding university degree or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service preferably within an international environment.
• Mandatory fluency in both Dutch and English.

Skills you need to succeed:

• A creative and entrepreneurial mindset with a passion for driving innovative projects forward.
• Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.

Additional Information :

What We Offer Heres a glimpse of the great benefits you can expect:

• Health & Financial Benefits: *We offer a gross benefit for the supplemental package of mandatory health insurance. *Access to Lyra our confidential Employee Assistance Program for personal and professional support. *We provide a free health check every 4 years and free fruit on-site. *Mandatory participation to the Avery Dennison Pension Fund employer pays ⅔ of the premium. *Holiday allowance and a year-end allowance.
• Time Off & Flexibility: *Annual Leave: Starting at 24 days increasing to 26 days after 4 years (pro-rated). *Extra Days: 13 additional days per year (4% ATV allowance pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.
• Commuting & On-site Perks: Take advantage of free and enclosed parking in a well-located building or opt for a commuting allowance/100% reimbursement for public transport.
• Professional Development: Invest in your growth with a 500 annual individual training budget access to lots of internal training/mentoring programs and a budget for hardware when working from home.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide... Full Boilerplate Text ...Learn more at  Avery Dennison we work with the biggest brands in the FMCG apparel automotive and pharma industries. Our European Headquarters in the Netherlands founded in 1955 and since 2014 located in the Leiden Bioscience Park is a collaborative and dynamic environment that supports all Avery Dennison businesses and employs approximately 500 talented location serves as the central hub for European Leadership and other functions that support the wider European manufacturing and distribution network. The location features a state-of-the-art Research and Development Center.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time