Customer Service Employee German (24-28 hours)

Our customer service hubs for the European market are located in the Netherlands (Roermond) Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond where our Export Customer Service and part of our LAT team is also based we are looking for an experienced and hands-on Customer Service Employee to support and coordinate the German Austrian and Swiss markets.

In this role you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our customers in Germany Austria and Switzerland. You ensure that customer needs and expectations are met in the best possible way always keeping the customers interests at heart. As you work in an international environment an excellent command of both German and English is essential. Knowledge of Dutch is considered an advantage.

Do you enjoy a dynamic position where you manage the complete customer service processfrom order to cash including after-sales support and complaint handlingand build long-term relationships with customers in an international B2B environment Then we would like to hear from you.

What will you be doing

• Providing advice support and services to customers in Germany Austria and Switzerland via email and phone;
• Processing monitoring and administratively handling customer orders in SAP;
• Coordinating with the logistics and production departments regarding production planning and deliveries;
• Handling customer complaints including registration follow-up and communication with internal stakeholders;
• Building strong customer relationships by providing excellent service and proactively identifying customer needs.

Where will you work

You will join our Technical Sales Division specializing in insulation solutions for customers worldwide in the process industry and the marine and offshore segment. The division is also actively expanding into new sustainable markets such as wind farm substations offshore CO₂ storage and solar power plants.

Your workplace is located in Roermond where around 20 colleagues work within the Technical Sales Division. Together with approximately 70 colleagues representing more than 20 nationalities worldwide you ensure that requests from our international customers are handled efficiently professionally and to the highest level of customer satisfaction. We enjoy solving complex challenges together and always strive for the best solution.

You will report directly to the Customer Service Manager Europe who is also based in Roermond.

For more than 80 years ROCKWOOL has been the global market leader in stone wool solutions. Together with over 12000 colleagues worldwide1200 of whom are based in Roermondwe continue to innovate and grow. Working at ROCKWOOL means working in a stable international organization that combines long-term security with opportunities for personal development and career growth.

What do we require

• A completed MBO level 4 education preferably in Customer Service Commercial Economics International Business Office Management Logistics or a similar relevant field;
• Excellent communication skills with a strong customer-focused and service-oriented mindset;
• A proactive hands-on attitude and the ability to work independently while maintaining attention to detail;
• Excellent command of German and English both written and spoken is essential;
• Knowledge of Dutch and/or other languages is considered an advantage;
• Experience with SAP is considered a strong advantage.
• Working between 24-28 hours a week.

What do we offer

Besides a permanent contract from day one and a competitive salary we offer an attractive benefits package including a collective pension scheme holiday allowance travel allowance and a 13th month. ROCKWOOL promotes a healthy lifestyle through our bicycle plan home working policy and discounts on gym memberships.

You will receive 25 vacation days plus an additional 26 paid leave days (based on full-time employment) giving you ample opportunity to balance work and personal addition you will become part of a supportive international team an active staff association and enjoy the opportunity to purchase our products at discounted employee rates.

This is how you apply

We value diversity and therefore welcome applications from everyone regardless of gender nationality ethnic or social background religion or belief disability age sexual orientation or identity.

We look forward to receiving your application. Please apply via the application button. If you have any questions please contact our Corporate Recruiter Joey Bokhorst directly on 31 (0)or via