Customer Relations & Sales Ambassador Hungarian

In this role youre the calm confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador youll turn questions into solutions challenges into positive experiences and just browsing into add to basket without sounding like a bot. 

Youll support customers via email phone and social media while spotting opportunities to recommend the right Rituals product for their moment (because yes that hand soap might actually change someones day).

What youll do: 

• Be thego-to contactfor our Hungarian and English-speaking customers: questions concerns compliments and order issues.
• Deliverpersonal and engaging service (no copy-paste replies no corporate scripts).
• Spot sales opportunitiesnaturally and recommend products that truly match the customers needs.
• Keep an eye onquality and productivity working with targets and KPIs while staying authentically you.
• Think in solutions not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Qualifications :

High on energy low on ego and with a little bit of humor. You like finding smart practical solutions and you dont settle for standard answers. Youre customer-focused listen first ask the right questions and make sure people feel understood. And when things get busy Thats when youre at your best

Plus you have: 

• Availability for at least 24 hours/week(32 36 or 40 hours are also possible).
• Full flexibility: available7 days/week comfortable working different shifts andweekends (around 1.5 weekends per month).
• Hungarian (native level) andEnglish (C1C2 level) skills -written and spoken at a professional level.
• MBO or HBO level(secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile keep it personal and focus on resolution and results.
• Strong communication skills: clear friendly professional and empathetic even when it gets busy.
• A solution-oriented approach: you dont just explain policies you help find the best way forward.

Great extras:

• Experience in customer service hospitality retail or sales
• Interest in premium retail wellness beauty or lifestyle brands. You dont have to be a Rituals expert yet well help you get there!

Good to know 

Shifts & Onboarding

We work with different shifts. 

Monday  Friday:

• 08:00 16:30
• 08:45 17:15
• 10:00 18:30
• 12:30 21:00 
  

Saturday Sunday:

• 10:00 18:30

Youll receive extra pay for working on these days: Sundays 50% and bank holidays 100% 

Onboarding 

Youll start with afull-time inspiring 1-week training program at the office. After that youll follow a1315 week on-the-job onboarding programto build your confidence skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk Amsterdam just a short walk from the Sloterdijk station. We offer a hybrid working model: youll work at least 50% of your time from the office with the remaining time from home. Because of this setup fully remote working isnt possible for this position.

Whats in it for you

• 20% discounton Rituals products
• Discount on yourOneFit or ClassPasssubscription
• Unlimited access to the Rijksmuseum
• AMacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshopsto support your growth
• Company activities: from theAmsterdam Marathonto festivities andonline meditation classes
• Fresh fruit free snacks and plenty of coffee(yes plenty)

Your path to a new career 

1. Apply now!
2. If your application stands out our recruiter Veronica will contact you within 10 working days
3. Youll be invited to anonline writing assessment
4. A15-minute telephone introductionwith Veronica follows
5. An interview at our officewith a Customer Relations Team Lead and Veronica plus a tour of our workplace at The Edge West
6. If its a match youll receive an offer with the terms of employment

Questions Email Veronica at  and mention Customer Relations & Sales Ambassador - Hungarian in the subject line.

Diversity & Inclusion

We know great customer experiences come from different styles and strengths. If youre good with people and motivated by results youll fit in here.

At Rituals we believe the best teams are built from different backgrounds and perspectives. Whoever you are youre welcome here and wed love to meet you!

Remote Work :

No

Employment Type :

Full-time