Customer Quality Engineer Liquid Cooling

Serve as the primary quality contact for customers managing quality issues for liquid-cooling products from complaint through resolution. Coordinate cross-functional teams factories suppliers and service partners to ensure timely containment and corrective action. This role suits a hands-on quality professional with strong coordination and problem-solving skills.

Key Responsibilities

1. Customer Quality Interface

• Serve as the primary contact for customer quality complaints and issues related to liquid-cooling products.
• Respond promptly to customer concerns clarify the problem establish priorities and coordinate the appropriate response.
• Maintain clear and professional communication with customers regarding containment measures investigation progress corrective actions and closure.
• Build customer confidence through timely responses structured follow-up and effective issue resolution.

2. On-Site Quality Containment and Sorting

• Mobilize and coordinate resources for on-site sorting inspection rework or containment activities at customer or warehouse locations.
• Arrange qualified personnel inspection equipment work instructions logistics and reporting as required.
• Coordinate activities with customer quality teams Delta factories suppliers and third-party sorting providers.
• Monitor sorting progress inspection results defect rates and containment effectiveness.
• Ensure suspect products are properly identified segregated and controlled to prevent unintended use or shipment.
• Be willing to travel on short notice when urgent customer quality issues require on-site support.

3. Cross-Functional Problem Resolution

• Coordinate Quality R&D Manufacturing Operations Supply Chain and suppliers to investigate and resolve customer issues.
• Assign clear owners and deadlines for containment root-cause analysis corrective actions and verification.
• Escalate critical issues promptly and mobilize management support when necessary.
• Drive actions to completion rather than simply forwarding customer complaints to internal departments.

4. Root-Cause Analysis and Corrective Actions

• Coordinate structured root-cause investigations using appropriate problem-solving methods such as 8D 5 Why Ishikawa diagrams and failure analysis.
• Collect and consolidate customer feedback defect evidence inspection data and factory investigation results.
• Ensure corrective and preventive actions address the actual root cause rather than only the immediate symptom.
• Follow up on implementation and verify the effectiveness of corrective actions before closing issues with customers.

5. Quality Reporting and Governance

• Maintain a clear record of customer complaints containment status sorting results root causes corrective actions and closure dates.
• Prepare regular quality updates for customers and internal management.
• Track key indicators including response time complaint closure time defect rates sorting effectiveness and recurrence of issues.
• Identify recurring quality problems and drive preventive improvements across products factories and suppliers.

6. Product and Process Learning

• Develop working knowledge of Deltas liquid-cooling product portfolio including cold plates CDUs manifolds and related components.
• Learn relevant manufacturing processes inspection methods and quality requirements.
• Understand the basic functions of liquid-cooling systems sufficiently to communicate customer issues accurately and coordinate the right technical experts.
• Work with product engineering and manufacturing teams to improve understanding of failure modes and quality risks.

Qualifications :

• Experience in customer quality supplier quality manufacturing quality quality assurance or a similar engineering coordination role.
• Strong communication skills and confidence in dealing directly with customers including under pressure.
• Proven ability to coordinate multiple departments and drive quality issues through to resolution.
• Experience with 8D reports 5 Why Ishikawa diagrams FMEA CAPA or similar quality tools.
• Strong organizational and follow-up skills with the ability to manage multiple urgent issues simultaneously.
• Willingness and ability to travel to customer sites factories warehouses or supplier locations when required.
• Fluent English and the ability to communicate technical and quality issues clearly. Fluent Chinese will be a plus
• A proactive hands-on attitude with a strong sense of ownership and urgency.

Additional Information :

As an innovative and global company you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas.  Use this opportunity and show us your motivation.

Remote Work :

No

Employment Type :

Full-time