Customer Experience Tents

• Oosterhout
• On-site

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications.

We are recruiting in our Tents business; we believe in helping people connect with nature simply and meaningfully. Our products arent just about function; theyre about how they make you a fast-paced world we create thoughtfully crafted shelters that inspire modern adventures that make the outdoors more accessible.

We are looking for our next Customer Experience champion. This new position is based at our offices in Oosterhout in the Netherlands and reports to our EMEA Sales Director.

About the position

This role is a dedicated specialist resource to the Tents business with the vision of strengthening sales development and the customer experience ecosystem.

By integrating internal and after sales functions this position will ensure efficient order management and strong customer relationships with a seamless customer experience that supports commercial growth and operational transparency.

Key responsibilities

• Manage customer orders from entry through to invoicing ensuring accuracy and on-time delivery
• Maintain customer accounts pricing structures discounts and product data within internal systems and B2B platforms
• Coordinate with logistics and distribution teams to track shipments and resolve delivery issues
• Build and maintain strong relationships with customer accounts providing regular commercial support
• Assist sales managers with customer enquiries quotations pricing information and day-to-day sales activities
• Support the planning and execution of promotional campaigns marketing initiatives and trade events
• Provide customers with accurate product information documentation and after-sales assistance
• Manage customer claims and complaints working cross-functionally to ensure prompt resolution and continuous improvement
• Support ERP digital sales platforms and B2B portal developments to enhance operational efficiency and customer service