Customer Care Specialist

Job Req Number: 110764
Time Type: Full Time

Move forward as Customer Care Specialist at DSV in Ede

Do you get energy from truly helping customers and would you like to work in a role where customer contact digitalisation and logistics come together As a customer care specialist at DSV in Ede you make a difference for our customers every day and you get the opportunity to further develop yourself within an international organisation.

You get it done

Working in our Customer Care department means working at the heart of our Road division. Together with your team you ensure that 3500 customers can rely on clear communication reliable follow-up and smart solutions. You make sure our customers navigate our services smoothly accurately and with confidence and that is something to be proud of:youre on it.

How you do this By guiding customers through our digital solutions resolving questions quickly and identifying deviations with a sharp eye. Thanks to your efforts orders and shipments run smoothly and you directly contribute to our service standards. You achieve this by:

• answering and resolving customer questions about shipments documentation and status updates;
• administratively processing monitoring and following up on orders and shipments;
• identifying and resolving deviations in cooperation with internal departments and external partners;
• actively contributing to process improvements and digitalisation.

Your team stands out within DSV byits positive atmosphere strong cooperation and open communication. You work in a team of 12 colleagues and report to 1 team leader. Together you take responsibility support each other and ensure that customers can rely on DSV every day. You are never on your own; we do it together.

We are DSV we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners there is no place in the world we cannot reach via transport by air sea rail courier or road or where we can offer storage in warehouses.

The great thing about this department is that no day is the same and that together we always find a solutionsays Jafeth van Deelen Team Leader Customer Care

In the Netherlands we operate from over 40 branches with more than 5000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a customer-focused mindset proactivity and strong problem-solving skills;
• strong communication skills in Dutch and English;
• confidence working with systems and an interest in digitalisation and process optimisation;
• logistics experience or the motivation to quickly familiarise yourself with the world of Road.

It all counts for this vacancy of customer care specialist in Ede. Furthermore it is of course important that you feel at home with us. That will certainly be possible if you like to keep going have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring supplemented by a 5% gratuity over your annual salary in November;
• working hours from 8:00 to 17:00 or from 8:30 to 17:30;
• the possibility after an onboarding period of 4 to 6 months to work from home 2 days a week based on a 40-hour working week;
• 28 vacation days per year 8% holiday pay and an attractive pension scheme with a partly premium-free component and a 5% employee contribution;
• access to knowledge and training through our DSV Academy and external training courses enabling you to grow and influence your own career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy Our corporate recruiter Marjolein van Dongen answers all your questions via 31 (0)or .

We will only contact you via our official company email addresses (e.g. @ or @) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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