Customer Care Representative with Dutch language
Job Location:
Heerlen - Netherlands
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Working in CCOO (Customer Care & Order Operations) means being close to our customers and critical people inside hospitals (nurses physicians procurement departments suppliers national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales pricing marketing etc.). In short this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.We offer you a position where you offer day-to-day support in Medtronics Order-To-Cash processes (orders disputes & credits inquiries returns monitoring) as well as Supply Chain processes through analytical and operational support.
Responsibilities may include the following and other duties may be assigned:
- Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore you are responsible for issue coordination and resolution identifying business opportunities and/or service improvements
- Demonstrate proactive communication skills and you follow up with our customers in a highly customer-focused manner
- Provide a professional level of support to our customers the back office and our field sales staff by processing a broad knowledge of Medtronic products processes tools and policies
- Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
- Coordinate and implement changes from OTC strategies
- Drive continuous Improvement while sustaining standardization
- Work close with the Business and follow the processes you will alert with early detection of process/systems failures that affect customers providing corrective actions required and suggesting solutions.
Required Knowledge and Experience:
- Excellent spoken & written Dutch and English French is a nice-to-have
- 2 years of experience in a similar role
- Demonstrated facility to build customer relationships and liaisons across the matrix network
- Team player
- System minded: MS package / SAP (R/3 FSCM BW) / GSR / Vendavo / CRM.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
