Corporate Counsel (EMEA)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly motivated Corporate Counsel to join our dynamic Legal this role you will provide commercial legal support to our Sales and Channel organisations across EMEA helping drive growth while mitigating risk. The ideal candidate will have a strong background in commercial technology transactions particularly SaaS agreements and a collaborative approach to supporting business objectives.

This is an excellent opportunity to work in a fast-paced high-growth technology environment and contribute directly to the success of a leading AI-powered customer and employee experience platform.

Key Responsibilities

• Draft review and negotiate a wide range of commercial agreements with a focus on:
  • Cloud services and SaaS agreements
  • Channel partner agreements
  • Software license and support agreements
  • Professional services agreements
• Provide practical and commercial legal advice to internal stakeholders across EMEA ensuring alignment with company processes and risk management.
• Collaborate with Data Privacy Security and Product Counsel teams on contractual and regulatory matters including AI product compliance.
• Support RFP responses from a legal perspective.
• Monitor legal and regulatory developments affecting cloud-based software solutions and share insights with the team.
• Contribute to and maintain Genesys templates playbooks and guidance documents.

Required Skills & Qualifications

• Law degree from an accredited Netherlands or EU law school.
• Licensed to practice law in the Netherlands or an EU jurisdiction with experience negotiating contracts governed by Dutch law.
• 23 years PQE in TMT law at a reputable firm or equivalent in-house experience particularly with SaaS agreements.
• Strong skills in contract drafting negotiation and stakeholder communication.
• Substantive knowledge of intellectual property law as it applies to cloud services.
• Ability to provide practical business-oriented legal solutions with sound judgment.
• Demonstrated capability to manage complex workloads prioritize tasks and work independently.
• Comfortable operating in a fast-paced environment with high standards for integrity execution and collaboration.
• Fluent Dutch language skills.

Additional Skills (Desirable)

• Knowledge of competition law in a technology context.
• Understanding of regulatory issues relating to AI in cloud services (including the EU AI Act).
• Familiarity with financial services regulations for cloud outsourcing (DORA EBA PRA).
• Experience negotiating SaaS agreements with financial institutions or public sector clients.
• Working knowledge of the EU Data Act.
• Experience negotiating agreements in the Nordics or Middle East.
• Ability to communicate and negotiate in foreign languages particularly Italian French Spanish or German.

Why Join Genesys

At Genesys you will be part of a global innovative and collaborative team helping shape how organizations deliver AI-powered customer and employee experiences. You will have the opportunity to:

• Work across diverse markets and geographies in EMEA.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.