Client Success Specialist
Job Location:
Hoofddorp - Netherlands
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Your job
This isnt ticket resolution. Its relationship ownership. Youre accountable for how your clients feel about Get-e not just how fast their tickets close.
What youll do
Getting clients off to a strong start
- Be your clients guide from day one the person who makes their first weeks with Get-e feel effortless not administrative
- Understand each clients business well enough to set them up in a way that actually fits how they operate not just how our systems are configured
- Catch and fix friction before the client feels it
- Be the one person your clients can call who already knows their history their preferences and what matters to them. No re-explaining no hand-offs
- Run regular check-ins that are worth the clients time not status updates but a genuine read on how things are going and what could be better
- Spot when a client is quietly struggling before they have to complain about it
- Take full ownership of complaints and disputes for your clients: investigate properly resolve them and communicate in a way that leaves the client feeling looked after not processed
- Be proactive about bad news. Clients should hear it from you before they have to ask
- Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed
- Look for chances to make the relationship more valuable not just less painful: new routes better service fit smoother processes for their team
- Bring the clients voice back into Get-e. If something about our product or process is making their life harder thats information the business needs
- Clients say you know their business and treat you as a trusted partner not a support line
- New clients feel confident and set up for success within their first weeks not confused or chasing you for basics
- Clients experience fewer surprises and faster more human resolutions when something does go wrong
- Retention and satisfaction improve within your portfolio because clients feel owned not queued
- Clients see you proactively bringing them value not just responding when asked
Your profile
- 2 years in client services account management or client-facing operations (travel mobility or service industry a plus)
- You build real relationships. Clients remember you not just your resolution time
- Genuinely curious about how your clients businesses work so you can anticipate what they need
- Strong written and verbal communication; confident and calm handling sensitive situations
- Commercially minded. You can spot when a client relationship has room to grow not just room to fix
- Able to prioritize across a portfolio knowing which relationships need attention before they ask for it
- Strong English (Dutch or other European languages a plus)
- Experience in the aviation travel or mobility industry is a big plus
Why us
- NS Business Card: Weve got your commuting costs covered. Prefer driving Well handle your travel expenses.
- Experience Our Service: Use our cab service yourself twice a year.
- Healthy Lifestyle: Fresh fruit in the canteen plus meal discount options.
- On-site Gym: Access to our fully equipped office gym.
- Holiday Allowance: 8% holiday allowance.
- Vacation Days: 25 days a year.
- Remote Work: Hybrid (2 days from home) with up to 2 weeks working from abroad.
- Pension Contribution: 2.5% employer contribution.
About us
Get-e is a fast-growing B2B travel tech company based in Amsterdam building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners our service operates in 110 countries across 900 airports and destinations.
We are an international team with 30 nationalities working together in a dynamic fast-paced environment where ideas move quickly and ownership is real.
We work with some of the biggest names in travel including 70 airlines and leading global brands and we are continuing to scale quickly. Recently we expanded into hotel accommodation for airline crew opening up an exciting new growth chapter.
At Get-e you will be working at the intersection of travel technology and global operations across three key areas:
- Airlines: Delivering end-to-end solutions for crew transport and accommodation from sourcing partners to automating complex operations all supported by our 24/7 Global Operations Centre in Amsterdam.
- Assistance Companies: Enabling critical travel logistics supporting the safe repatriation of travelers and movement of medical professionals.
- Travel Partnerships: Powering transfer solutions behind major global brands like Amadeus Visa and Mastercard.
If you enjoy solving complex challenges working in a fast-scaling environment and building products used around the world you will fit right in.
Required Experience:
IC
About Company
Our mission is to make every contact an excellent experience. W elcome to Get-e, where we’re not just building a company; we’re revolutionizing the way the world connects. As a fast-growing travel-tech scale-up, we’ve got the drive, the backing, and the global reach to make things hap ... View more
