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Client Services Agent in Euroclear Nederland
Job Location:
Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Job family : Client Services ESES Euroclear Nederland
Provides new and existing customers with the best possible service in relation to billing inquiries service requests suggestions and complaints.
General Description :
- Receives and processes highly complex customer orders inquiries and/or complaints covering items or products ordered.
- Proactively maintains an ongoing relationship with key customers and sales staff; *developing market/ client intimacy.
- May handle multiple product markets.
- Typically requires experience with and demonstration of high level product and process knowledge.
Role :
- Records and processes highly complex orders and/or inquiries received by mail telephone and/or through personal customer contact.
- Provides pricing availability and schedule information within established guidelines.
- Suggests additional and/or alternative products or services to meet customer needs.
- Checks and approves credit within established limitations and confirms orders.
- Tracks order activity and alerts appropriate staff of any potential delivery problems.
- Researches and obtains resolution of a variety of highly complex customer complaints and issues; *handles escalations.
- Serves as communication link between customers and sales staff to assure responsiveness.
- Expedites the delivery of selected orders.
- *Participates to service improvements / query avoidance initiatives
- Provides guidance and assistance to new or less experienced staff.
- May conduct training for entry-level representatives.
- *May conduct trainings for other internal people
- Interacts with sales staff on a regular defined basis; communicates with supply chain/logistics staff as needed.
Euroclear specificities :
- Has a broad knowledge in one or several business domains.
- Can manage in one business domain the day to day operational relation with key clients including the discussion of KPIs or client wishes leading client calls or visits trainings ...
- Able to manage situations outside standard processes like escalations contingency complex investigations ....
Required Experience:
Unclear Seniority
About Company
Euroclear is a leading global provider of Financial Market Infrastructure services for domestic and crossborder securities transactions and funds.
