C004927 Business Analyst (NaaS) (NS) THU 25 Jun

Deadline Date: Thursday 25 June 2026

Requirement: Business Analyst (NaaS)

Location: The Hague NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 1 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

• Track analyze and report SLA and KPI performance across customers and services.
• Identify service risks trends breaches and improvement opportunities through regular reporting.
• Work closely with account managers to support customer reviews renewals and commercial discussions.
• Validate billing data to ensure invoicing reflects the correct number of managed devices services and contract scope.
• Maintain accurate service inventories commercial records and contract-related data.
• Coordinate with partners to secure best pricing discounts rebates and commercial terms.
• Support procurement renewals and partner compliance requirements.
• Build dashboards and reports for leadership covering performance revenue margin and operational trends.
• Support forecasting budgeting and business planning activities.
• Drive process improvements to increase efficiency reporting accuracy and commercial governance.
• Act as key liaison between operations finance sales account management and external partners.

Skill Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Masters degree in Economics Finance or Engineering.
• 5 years of experience as a Business Analyst or similar commercial/operations role.
• Strong experience tracking and reporting SLA / KPI performance across managed services environments.
• Proven experience working with account managers customers and internal stakeholders.
• Strong understanding of billing validation invoicing controls asset counts and revenue assurance.
• Experience managing customer service vendor and partner relationships including commercial reviews and renewals.
• Strong analytical skills using Excel Power BI or similar reporting tools.
• Experience with CRM such as ServiceNow Salesforce SAP or similar.
• Experience with international projects is a plus.
• Excellent time management vendor management and negotiation skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Certifications (at least 2 from the following): ITILv4 Prince2 Foundations ServiceNow Time Management PowerBI Vendor Management MSP Scrum

Required Experience:

IC