Business Applications Support (SAP S4 Hana)

At Olenex we supply a broad portfolio of high-quality edible oils and fats to customers worldwide. With thirteen strategically located refineries across Europe we produce a wide range of liquid and tropical oils. Our team of specialists works closely with both food and non-food producers to deliver tailor-made ingredients that meet specific needs.

Beyond production we are active in trading and sourcing raw materials to strengthen our offering in the oil and fats industry. Sustainability and fair trade are at the heart of what we do. Through our #SharedResponsibility initiative we build integral partnerships and work toward a 100% sustainable supply chain.

We also believe in investing in our people. At Olenex youll find opportunities for career development training and contribution within a dynamic and challenging environment where your impact truly matters.

We are currently looking for a reliable & proactive

to join our team at the Central Post office in the heart of Rotterdam.

As part of Business Applications Support you ensure reliable firstline operational support for SAP S/4HANA and connected business applications. You act as the primary point of contact for end users focusing on timely incident resolution clear communication and structured this role you contribute to stable system operations and a positive user experience while supporting access management troubleshooting and continuous improvement of the application landscape.

What the role entails:

• Provide firstline (L1) functional support for SAP S/4HANA across core business processes

• Analyse log resolve and track incidents and service requests via the ITSM system

• Escalate complex issues to L2/L3 support and coordinate resolution

• Support users with SAP Fiori apps and daily system usage

• Perform basic checks on data consistency reporting outputs and integrations

• Manage SAP For Me tickets including logging tracking and coordinating followup actions

• Act as liaison between SAP IT and internal stakeholders

• Support SAP user access requests role assignments and basic authorisation troubleshooting

• Provide support for peripheral tools (reporting data integrations) connected to SAP

• Monitor interfaces and data flows coordinating fixes with internal teams or vendors

• Ensure clear and timely communication with end users on incident status and resolution

• Maintain accurate ticket documentation categorisation and prioritisation

• Contribute to knowledge base articles documentation and FAQs

• Identify recurring issues and support continuous improvement initiatives

• Assist with testing and validation activities during SAP updates and releases

• Supporting current business applications e.g. troubleshooting change management upgrading and testing

To excel in this role you bring:

• Bachelors or Masters degree in IT or a related field

• Minimum of 2 years of relevant professional experience

• Strong affinity for data technology and system-driven business processes

• Strong analytical and problem-solving skills

• Clear communicator able to explain complex topics to different audiences across IT and business

• Experience supporting reporting data or integration tools

• Understanding of ITIL-based support processes

SAP Functional Expertise needed for the role:

• Strong SAP S/4HANA knowledge with handson experience in a support role

• Experience in application support (L1 or L2) preferably within an SAP environment

• Basic to good understanding of SAP S/4HANA business processes

• Experience with SAP Fiori applications

• Experience with SAP authorisations and user management

What we offer you:

Enthusiastic colleagues from all over the world

Multiple training & development options

13th month salary

30 days of paid holidays per year

A fully company-paid pension plan

Working from home per company policy

Working from home allowance

Discount on health insurance and fitness

Competitive Salary

Sounds like you Apply for the next chapter in your career!