Area Sales Manager Nordics

Your Main KPIs

Turnover by Channel (eur)

Client Experience Barometer (NPS)

Audit score (/100)

Appointment efficiency throughclienteling(%of business)

Your Main Skills

Analytical and commercially driven

Teamoriented and ability to collaborate on 360 projects

Leadership/Management aptitudes and ability to embark teams

Well organized and master time management

Ability to travel extensively (60%)

KEY RESPONSIBILITIES

BusinessPerformanceand Project Management

• Omnichannel:Monitorthearea turnoverby distribution channelandkeeptrackof yourbudget including selling costs and travel & entertainment (T&E) expenses.

• Omnichannel:Act as a consultant the boutique voice during360degrees projectin order toproviderightlevel of understanding to office teams.

• Omnichannel:Develop and deliver contentduring Retail and Wholesale seminars in collaboration withCommercialPerformance team.

• Retail:Assistin coaching Boutique Managementon retail performance metrics and the retail equation tooptimizesales and profitability.

• Retail:Promote andaccompanytheimplementation of new commercial projectsand initiatives such as new commission schemes match to traffic strategies and boutique excellence programs.

• Retail:Buildand implementtogether with Boutique Management and office teamsyearlyboutiqueaction plans ensuring alignment with Maison strategyregional KPIsand localized priorities

• Ecom:Work together with Europe and office teams toensure qualitative digital environment(localized qualitative check implementation of mini website with partners)

Business Development and Client Experience

• Omnichannel:Build the present and future of yourbusiness areaby always looking for newPOS Real Estate or Client development opportunitiesand by co-creating impactfuland convincing business plans.

• Retail/Wholesale:Identifyareas for improvementpropose andimplement corrective actions throughtheperformancemonitoring across allPoSand boutiques.

• Retail/Wholesale:Sponsorclient engagementand High-Endinitiativesbyensuring effective collaboration between corresponding dedicateddepartmentin office Boutique Management or Partners and Client Advisors.

• Retail/Wholesale:Assist in overseeing andanalyzing the Client Satisfaction Barometerto ensurehigh levelsof client service and satisfaction.

• Wholesale:Buildand implementstrong quarterly action planswith partners andvisit regularlyPOS to provide support get businessinsightsand show intense carefrom the Maison

• Ecom:Promote Client Relation Centeractivitiesin Boutiqueand ensure smooth communicationin order toprovidetop client experience at every touchpoint.

TeamDevelopment(Retail)

• Define and roll out strong andupskilling developmentplanamongboutique teams.

• Recruitboutique profilesandhelp to identify high-caliber talentalongsidewithHR department.

• Assistin providing on-site support andcoaching to Boutique Managers contributing to their professional growth and leadership capabilities.

• Deliver strong understanding and planregardingyour teams in boutique duringCareer Committeesto ensure successfulcareer management and talent retention.

• Optimize together with Operations teamboutiquestructureand efficiency.

Boutique Operations & Standards(Retail)

• Maintain aregular in-store presencethrough frequent visits to boutiques andPoSwithin the area.

• Monitor and support impeccablevisualmerchandising implementationoptimalstock levelsfor all product categories and adherence to grooming standards.

• Verify that all necessary tools and resources are in place tooptimizeboutique operations and maximize client-facing time.

• Build adequate momentsaimingtoidentifyopportunities for improving client satisfaction.

• Support the oversight andresolution of client service casesto ensure prompt and effective resolution.

• Provide on-site supportfor brand activities and projects including events pop-ins exhibitions and boutique relocation/renovation initiatives.

PROFILE

• Commercial:Experience in commercial roles with a foundational understanding ofluxuryretail environments or a strong interest in boutique operations.

• Organization:Projectcoordination skills with the ability to support initiatives and manage tasks effectively.

• Team:Good communicationand interpersonal skills capable of articulating ideas clearly and engaging positively with team members and stakeholders.

• Collaboration:The ability to work collaboratively and effectively within a team contributing positively to sharedobjectives.

• Performance:Analytical skills with an aptitude for interpreting data and contributing to actionable insights.

• Curiosity:Keen interest in market dynamics consumer behavior and competitive landscapes with a strong willingness to learn and analyze trends.

• Languages:Fluency in English is essential andproficiencyinadditionallanguages relevant to the region will be considered a significant advantage.

• Leadership: Self-motivated positive attitude anda strong teamplayer mentality.

• Growth Mindset:High learning agility with a continuous desire to adapt grow and take on new challenges in a dynamic environment.